Robert Lloyd – författare

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.

The first dedicated exploration of the short fiction of Shirley Jackson for three decades, this volume takes an in-depth look at the themes and legacies of her 200-plus short stories. Recognized as the mother of contemporary horror, scholars from across the globe, and from a range of different disciplinary backgrounds, dig into the lasting impact of her work in light of its increasing relevance to contemporary critical preoccupations and the re-release of Jackson's work in 2016. Offering new methodologies to study her work, this volume calls upon ideas of intertextuality, ecocriticism and psychoanalysis to examine a broad range of themes from national identity, race, gender and class to domesticity, the occult, selfhood and mental illness. With consideration of her blockbuster works alongside later works that received much less critical attention, Shirley Jackson's Dark Tales promises a rich and dynamic expansion on previous scholarship of Jackson's oeuvre, both bringing her writing into the contemporary conversation, and ensuring her place in the canon of Horror fiction.

The first dedicated exploration of the short fiction of Shirley Jackson for three decades, this volume takes an in-depth look at the themes and legacies of her 200-plus short stories. Recognized as the mother of contemporary horror, scholars from across the globe, and from a range of different disciplinary backgrounds, dig into the lasting impact of her work in light of its increasing relevance to contemporary critical preoccupations and the re-release of Jackson's work in 2016. Offering new methodologies to study her work, this volume calls upon ideas of intertextuality, ecocriticism and psychoanalysis to examine a broad range of themes from national identity, race, gender and class to domesticity, the occult, selfhood and mental illness. With consideration of her blockbuster works alongside later works that received much less critical attention, Shirley Jackson's Dark Tales promises a rich and dynamic expansion on previous scholarship of Jackson's oeuvre, both bringing her writing into the contemporary conversation, and ensuring her place in the canon of Horror fiction.