Robert Lucas – författare

This book describes more than thirty physics practicals at high school and undergraduate levels with background information on each one, a description of the equipment needed, and instructions on how the experiment is performed. Uniquely, for those without access to a real laboratory, the book provides access to highly detailed 3D simulations of all the experiments.

The simulations are a superset of the Virtual Physics Laboratory as reviewed and given the Green Tick of Approval by the Association for Science Education. They run in any browser that supports WebGL, such as Microsoft Edge or Firefox on Windows and Safari on Mac. For the school or university student who wants to practice and widen their knowledge of physics, or for those who are learning on their own, this is an ideal book for honing and broadening experimental skills.

The simulations are the result of many years researching the teaching of online science, a field in which the author has published many papers.

The companion website for the book can be found here: https://www.virtual-science.co.uk/

This book describes more than thirty physics practicals at high school and undergraduate levels with background information on each one, a description of the equipment needed, and instructions on how the experiment is performed. Uniquely, for those without access to a real laboratory, the book provides access to highly detailed 3D simulations of all the experiments.

The simulations are a superset of the Virtual Physics Laboratory as reviewed and given the Green Tick of Approval by the Association for Science Education. They run in any browser that supports WebGL, such as Microsoft Edge or Firefox on Windows and Safari on Mac. For the school or university student who wants to practice and widen their knowledge of physics, or for those who are learning on their own, this is an ideal book for honing and broadening experimental skills.

The simulations are the result of many years researching the teaching of online science, a field in which the author has published many papers.

The companion website for the book can be found here: https://www.virtual-science.co.uk/

Lucas’ top-selling and award-winning Customer Service: Skills for Success offers a comprehensive guide combining practical strategies, real-world insights, and interactive tools. Chapters are divided into four parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, 3) Building and Maintaining Relationships, and 4) Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Integrated with McGraw Hill Connect, Customer Service: Skills for Success offers adaptive learning resources with SmartBook®, Application-Based Activities for real-world practice, and case studies to reinforce key concepts and measurable outcomes.