Stephen Lucas – författare
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2 produkter
Customer Service: Skills for Success: 2026 Release ISE
Av Stephen Lucas, Robert Lucas
Häftad, 2026
815 kr
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Lucas’ top-selling and award-winning Customer Service: Skills for Success offers a comprehensive guide combining practical strategies, real-world insights, and interactive tools. Chapters are divided into four parts, focused on key aspects of customer service: 1) The Profession 2) Skills for …
ISE The Art of Public Speaking: 2023 Release
Häftad, 2023
825 kr
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The award-winning The Art of Public Speaking offers a time-tested approach that has made it the most widely used college textbook on its subject in the world. Seamlessly coordinated with Connect, McGraw Hill's path-breaking online program, it supplies a proven set of teaching and learning tools …
