Ronnie J. Steinberg – författare

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1 produkter

1. 

   Emotional Labor in the Service Economy

   Av Ronnie J. Steinberg, Deborah M. Figart m. fl.

   Häftad, 1999

   670 kr

   Lägg i varukorg

   In today's service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement or bill collecting, an employee can be required to be less friendly and more harsh in his or her …