Sarah Cook – författare
Visar alla böcker från författaren Sarah Cook. Handla med fri frakt och snabb leverans.
71 produkter
Chinese Economy under Transition
Av Juzhong Zhuang, Shujie Yao m. fl.
E-bok, 2000
1516 kr
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This wide-ranging collection addresses many important issues in China''s economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour. …
Chinese Economy under Transition
Av Sarah Cook, Shujie Yao m. fl.
Inbunden, 2000
1129 kr
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This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour. …
Chinese Economy under Transition
Av Sarah Cook, Shujie Yao m. fl.
Inbunden, 2000
1804 kr
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This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour. …
Social Protection as Development Policy
Asian Perspectives
Inbunden, 2010
2510 kr
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The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and …
Measuring Customer Service Effectiveness
Av Sarah Cook
Inbunden, 2004
2585 kr
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Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible …
Workers' State Meets the Market
Labour in China's Transition
Av Sarah Cook, Margaret Maurer-Fazio
Inbunden, 1999
2510 kr
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Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide …
Workers' State Meets the Market
Labour in China's Transition
Av Sarah Cook, Margaret Maurer-Fazio
Häftad, 1999
851 kr
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Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide …
Asian Politics in Development
Essays in Honour of Gordon White
Av Robert Benewick, Marc Blecher m. fl.
Häftad, 2003
936 kr
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This volume adopts a multidisciplinary and comparative approach to development that brings together issues that are characteristic of the lifelong scholarship of Professor Gordon White. These include a focus on the state, civil society, welfare and globalization.
Essential Guide to Employee Engagement
Better Business Performance through Staff Satisfaction
Av Sarah Cook
Häftad, 2008
511 kr
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The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to …
Essential Guide to Employee Engagement
Better Business Performance through Staff Satisfaction
Av Sarah Cook
E-bok, 2008
588 kr
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The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to …
Customer Care Excellence
How to Create an Effective Customer Focus
Av Sarah Cook
Häftad, 2010
511 kr
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer …
Customer Care Excellence
How to Create an Effective Customer Focus
Av Sarah Cook
E-bok, 2010
588 kr
Lägg i varukorg
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer …
Complaint Management Excellence
Creating Customer Loyalty through Service Recovery
Av Sarah Cook
Häftad, 2012
574 kr
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Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate …
Complaint Management Excellence
Creating Customer Loyalty through Service Recovery
Av Sarah Cook
E-bok, 2012
672 kr
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Across the global economy, customers'' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate …
Workers' State Meets the Market
Labour in China''s Transition
Av Margaret Maurer-Fazio, Sarah Cook
E-bok, 2013
983 kr
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Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide …
Workers' State Meets the Market
Labour in China''s Transition
Av Margaret Maurer-Fazio, Sarah Cook
E-bok, 2013
983 kr
Lägg i varukorg
Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide …
Social Protection as Development Policy
Asian Perspectives
E-bok, 2016
970 kr
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The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and …
Social Protection as Development Policy
Asian Perspectives
E-bok, 2016
970 kr
Lägg i varukorg
The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and …
Measuring Customer Service Effectiveness
Av Sarah Cook
Häftad, 2017
936 kr
Lägg i varukorg
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible …
Social Protection as Development Policy
Asian Perspectives
Häftad, 2016
822 kr
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The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and …
Leading the Customer Experience
Inspirational Service Leadership
Av Sarah Cook
E-bok, 2016
749 kr
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Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. …
Leading the Customer Experience
Inspirational Service Leadership
Av Sarah Cook
E-bok, 2016
749 kr
Lägg i varukorg
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. …
Measuring Customer Service Effectiveness
Av Sarah Cook
E-bok, 2017
1071 kr
Lägg i varukorg
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'' expectations? Customer service is an intangible …
Measuring Customer Service Effectiveness
Av Sarah Cook
E-bok, 2017
1082 kr
Lägg i varukorg
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'' expectations? Customer service is an intangible …
Leading the Customer Experience
Inspirational Service Leadership
Av Sarah Cook
Inbunden, 2015
787 kr
Lägg i varukorg
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It …
Customer Care Excellence
How to Create an Effective Customer Focus
Av Sarah Cook
Ljudbok, 2018
618 kr
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet—and even to exceed—these high expectations, you need a top notch customer …
