With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
With a new foreword by Ken BlanchardAn invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.Every day thousands of uninspired employees trudge to work – often dooming their companies to failure with their lack of enthusiasm.Drawing on over 20 years’ experience of working with hundreds of corporations across the US – including America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft – Blanchard reveals a sure-fire strategy for boosting employee enthusiasm, productivity and performance.Gung Ho! presents a simple system for inspiring employees. Based on three core ideas: work must be seen as important, workers must be put in control of their own production and managers must cheer their workers on – it is a method that all employees and managers can easily implement and which has already been adopted by such major corporations as K-Mart.
How to make serious money for both you and your company – from the top selling author of the One Minute Manager.Management gurus Blanchard and Bowles show how anyone – armed with a set of basic tools – can build personal wealth and financial security. Like the One Minute Manager and Raving Fans this is a business parable. It tells the story of Len, a manager who wants to be rich. Under the guidance of a group of mentors he comes across playing a card game, he begins to chart his own course to riches by learning three valuable secrets – the guideposts to becoming a multi-millionaire:The Test of Joy: how to discover the source of money making energy and driveThe Test of Purpose: how to focus that power effectivelyThe Test of Creativity: where to focus to create spectacular financial successPacked with practical advice, this is a must-read for any individual or business professional seeking to create money.
The team-building book for the 21st Century.The author of One Minute Manager proves, with a parable, the guiding notion that "none of us is as smart as all of us”. Ken Blanchard, author of The One Minute Manager, and his co-authors, do here for teamwork what Gung Ho! does for motivation and Raving Fans for Customer Service.Using the entertaining and easily-digested parable style that made those books so successful, Blanchard et al have a simple but very powerful message to convey. They disclose four management secrets and highlight the key principles of “repeated reward and repetition".The story is about Alan, who gets fired, despite being highly successful, because of his lone wolf mentality. He breaks through his initial resistance to new ways of working by spending some of the new-found time on his hands coaching his son’s hockey team, and in the process learns all about the power of teamwork.An inspirational guide to the art of working successfully together (and the power that derives from being part of a team), this is an invaluable read for anyone who has to work with other people, from one of the world’s most successful business authors.
