Sueli Mara Soares Pinto Ferreira – författare

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2 produkter

1. 

   Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

   Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

   Av Sueli Mara Soares Pinto Ferreira, Réjean Savard

   Inbunden, 2005

   2741 kr

   Lägg i varukorg

   For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, …

2. 

   Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

   Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

   Av Rejean Savard, Sueli Mara Soares Pinto Ferreira

   E-bok, 2006

   2425 kr

   Lägg i varukorg

   For several years the concept of &quote;virtual client&quote; or &quote;virtual customer&quote; has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA …