Svafa Gronfeldt – författare
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2 produkter
Designing the X
Av Dennis Frenchman, Svafa Gronfeldt
Häftad, 2025
423 kr
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The power of design for transformational change and innovation. As we transition from the Information Age into the Imagination Age, where creative intelligence and human-only traits are vital to navigating supercomplex and rapidly changing environments, design has become an essential partner to …
Service Leadership
The Quest for Competitive Advantage
Av Svafa Gronfeldt, Judith Banks Strother
Häftad, 2005
3193 kr
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The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that …
