Thomas Friedli – författare

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

The contents combine data-driven solutions with qualitative management frameworks for the strategic optimization of international manufacturing networks.In the first part, the book addresses the foundation of manufacturing network management and further describes the St. Gallen Operational Excellence approaches to manage plant performance.

The contents combine data-driven solutions with qualitative management frameworks for the strategic optimization of international manufacturing networks.In the first part, the book addresses the foundation of manufacturing network management and further describes the St. Gallen Operational Excellence approaches to manage plant performance.

The digitization of factories promises great potential benefits. The implementation of the various technologies for the smart factory is extremely complex, requires new competencies and necessitates significant investments. The question is: How can an industrial company successfully manage this transformation? For this purpose, more than 500 published use cases were screened. These could be categorized into 44 relevant use cases, which we describe in detail in the book. Our research has also shown that strategy and goal orientation must be at the core of the change. Furthermore, the combination of employee knowledge and use of technology is central to success. This led to the creation of our smart factory implementation approach. In various research and consulting projects we were able to apply this process and realize successful implementations in different companies. This 7-step process starts with the selection of promising use cases, followed by a prioritization step, adaptationto the company-specific context and a detailing of the information needs for the different management levels. Stringent project management helps the user achieve positive results that can then be rolled out on a global scale. This process is not only applicable to the "actual factory" but can also be used to design smart services for the factory of tomorrow.ContentSmart factory definition and characterization · The smart factory navigator · The smart factory framework · Description of the 44 use cases for the smart factory · Technology mapping in relation to the 44 use cases · Smart factory implementation process · Smart services for the smart factory

The digitization of factories promises great potential benefits. The implementation of the various technologies for the smart factory is extremely complex, requires new competencies and necessitates significant investments. The question is: How can an industrial company successfully manage this transformation? For this purpose, more than 500 published use cases were screened. These could be categorized into 44 relevant use cases, which we describe in detail in the book. Our research has also shown that strategy and goal orientation must be at the core of the change. Furthermore, the combination of employee knowledge and use of technology is central to success. This led to the creation of our smart factory implementation approach. In various research and consulting projects we were able to apply this process and realize successful implementations in different companies. This 7-step process starts with the selection of promising use cases, followed by a prioritization step, adaptationto the company-specific context and a detailing of the information needs for the different management levels. Stringent project management helps the user achieve positive results that can then be rolled out on a global scale. This process is not only applicable to the "actual factory" but can also be used to design smart services for the factory of tomorrow.ContentSmart factory definition and characterization · The smart factory navigator · The smart factory framework · Description of the 44 use cases for the smart factory · Technology mapping in relation to the 44 use cases · Smart factory implementation process · Smart services for the smart factory

Building on the foundation laid by Friedli et al. (2013, Springer) in "Leading Pharmaceutical Operational Excellence," this book presents an evolved perspective on Operational Excellence in the Pharmaceutical Industry. It offers an update on two decades of research and provides deep insights into current practices. This essential guide supports practitioners on their journey towards sustainable implementation of Operational Excellence, featuring the latest developments, databased and qualitative findings. Written by University of St.Gallen (Switzerland) academics and industry leaders, including experts from prominent global pharmaceutical companies and specialized research scholars, it blends practical experience with theoretical knowledge, making it an invaluable resource for professionals seeking to enhance their operational strategies.Ideal for industry professionals, managers, and researchers, this book is an invaluable resource for those seeking to enhance their operational strategies.

In einem dynamischer und komplexer werdenden Umfeld wird Flexibilität mehr und mehr zum Muss für produzierende Unternehmen.

Besides strategic network requirements, this book discusses the derivation of an optimal global footprint and the optimization of network coordination activities.

Achieving operational excellence is a challenge for the pharmaceutical industry, with many companies setting successful examples time and again. The ample theoretical background is complemented hand-in-hand by case studies contributed by authors from leading pharmaceutical companies.?

Achieving operational excellence is a challenge for the pharmaceutical industry, with many companies setting successful examples time and again. The ample theoretical background is complemented hand-in-hand by case studies contributed by authors from leading pharmaceutical companies.?