Vasudha Deming – författare
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3 produkter
3 produkter
Häftad, Engelska, 1998
379 kr
Skickas inom 3-6 vardagar
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Häftad, Engelska, 1999
293 kr
Skickas inom 3-6 vardagar
Packed with fun, engaging activities, "The Big Book of Sales Games" gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. Learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and customer loyalty; tailor features and benefits to reach difficult buyers; sell more in any situation - on the phone, at the store, or in the field; build team spirit among your sales staff.Ideal for individual development as well as group training, meetings, and presentations, this entertaining and effective book is the right tool for all sales, and sales management jobs! You can play your way to higher sales. You can toy with Success. You can say when you have to say no. It provides the great sales debate. It includes problem-busters. Sing for your supper - I object! - It's not just a fruit. You can have product partners. Would you like fries with your burger? It shows how to: make it personal; mission possible; think on your feet; hidden rapport; amateur architects; and more!
Häftad, Engelska, 2004
283 kr
Skickas inom 3-6 vardagar
A treasury of fun, simple games and activities to help you become a more effective leader and build a happier, more productive work environment Whether you work in retail, high tech, manufacturing, health care, entertainment, or any other type of profit, nonprofit, or government organization, "The Big Book of Leadership Games" can help you become a more effective leader and have fun in the process. This book provides you with fifty games and activities to help you hone your management skills while forging better working relationships between you and your staff and among staff members themselves.You'll promote greater job satisfaction, increase employee loyalty, and ramp up productivity. The unique games and activities in this book are designed for a busy workplace, and most can be accomplished in twenty minutes or less - during staff meetings, in training sessions, or even in the course of a regular work day.These simple, illuminating activities are guaranteed to help you: create and sustain trust between you and your staff; break down communication barriers; establish a strong rapport with the people you manage; increase collaboration among all staff members; tap employees' creativity and innovation; improve performance and productivity; delegate responsibilities and empower employees; reduce stress and create a more upbeat, congenial work environment; and, gain powerful insights on leadership from your staff.