Peggy Carlaw – författare
Visar alla böcker från författaren Peggy Carlaw. Handla med fri frakt och snabb leverans.
5 produkter
Big Book of Customer Service Training Games
Av Peggy Carlaw, Vasudha Deming
Häftad, 1998
402 kr
Lägg i varukorg
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and …
Big Book of Sales Games
Av Peggy Carlaw, Vasudha Deming
Häftad, 1999
302 kr
Lägg i varukorg
Packed with fun, engaging activities, "The Big Book of Sales Games" gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. Learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and …
Managing and Motivating Contact Center Employees
Av Kurt Friedmann, Vasudha K. Deming m. fl.
E-bok, 2003
429 kr
Lägg i varukorg
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the …
Big Book of Customer Service Training Games
Av Vasudha K. Deming, Peggy Carlaw
E-bok, 1998
399 kr
Lägg i varukorg
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and …
