416 kr
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
387 kr
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411 kr
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Dozens of engaging ways to forge good working relationships between managers and their staffs
This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities, The Big Book of Leadership Games features activities that can be used in the workplace during staff meetings, as a part of training sessions, or even in the course of daily work. This empowering guide shows leaders how to:
Tap employees'' creativity and boost their self-confidenceCreate and sustain a mutual trust with employeesBreak down communication barriers and increase collaborationBring about a positive climate in the workplaceEncourage higher productivitySolicit constructive feedback