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2 produkter
Call Center Performance Enhancement Using Simulation and Modeling
Av Jon Anton, Bill Hall m. fl.
Häftad, 1999
598 kr
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The management and design of the modern call center isbecoming increasingly complicated due to such technological changes as thegrowth of the Internet, rising customer expectations, and re-engineeringinitiatives, including call routing and staffing strategies. How call center analysts, managers, …