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This guide provides a high level introduction to the updated PRINCE2 method covering both the "Managing" and "Directing" publications. It introduces the principles, processes and key themes, and gives practical examples of applying the method in practice.

Key features:

Introduction to PRINCE2: Principles, Processes and Themes.

Describes the PRINCE2 processes and how they can be applied in practice.

Details the Project Board duties and behaviours.

Tailoring PRINCE2 to the project environment.

Appendices for project descriptions, a glossary of terms and further information.

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time.Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization''s current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite.This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers'' requirements and deliver targeted benefits to businesses.Key benefits • Covers the principles, methods, practices and tools needed to design effective, measureable and scalable IT services • Demonstrates how service design can deliver organizational benefits, including reduced costs, improved quality and consistency, and greater customer satisfaction• Provides working templates and examples for putting IT service design principles into action straightaway. Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.ITIL Service Design is part of the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

To prove that you have the right knowledge, understanding and attitude to be a safe and responsible rider, you’ll need to pass the theory test. It includes a multiple choice test, to assess your knowledge of riding theory, and a hazard perception test, to assess your hazard recognition skills. This book contains hundreds of questions, which are very similar to the questions you’ll be asked in the test and cover the same topics. It’s easy to read, and explains why the answers are correct. References to the source material also appear with each question. Everyone learns in different ways, so this book has features to help you understand riding theory whatever kind of learner you are, including bite-size chunks of information, which are easier to understand at your own pace, lots of photographs and images to illustrate what you’re learning, 14 topic-specific case studies and 6 mixed-topic ones, just like those you’ll get in the test, things to discuss and practise with your trainer, to put your learning about each topic into practice, meeting the standards, to help you understand how each topic relates to the National Standard for Riding. This book is designed to help you learn about the theory of riding and to practise for the test.

PRINCE2® (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured project management method based on experience drawn from thousands of project practitioners sponsors, trainers, and academics worldwide.

Managing Successful Projects with PRINCE2 provides clear step-by-step guidance on applying PRINCE2 to achieve effective project management and measurable business benefits.

It will be particularly useful for new project managers wishing to learn about project management generally and about PRINCE2 in particular. Experienced project professionals, and anyone considering introducing PRINCE2, will benefit from the detailed best-practice and governance guidance held within this invaluable resource.

Key benefits

• Provides a structured project management method that can be applied to any type of project, and used alongside specialist industry-specific models

• Covers the PRINCE2 principles, themes and processes that help deliver projects within time, cost and quality targets

• Encourages effective communication by introducing a common vocabulary for all project participants

• Recognizes varying responsibilities, so that everyone understands the roles and needs of others

• Clarifies what a project will deliver; why, when, by whom and for whom

• Ensures that project participants focus on business case objectives and not simply project completion

• Keeps stakeholders (including sponsors and resource providers) involved in planning and decisions

• Includes real-life examples of how the PRINCE2 method can be applied and tailored for specific situations

• Defines a thorough and economical reporting structure

• Facilitates troubleshooting and project audits

This publication is the manual from which the syllabus and the examinations are set and supports the PRINCE2 qualification.

This guide provides a high level introduction to the updated PRINCE2 method covering both the "Managing" and "Directing" publications. It introduces the principles, processes and key themes, and gives practical examples of applying the method in practice.

Key features:

Introduction to PRINCE2: Principles, Processes and Themes.

Describes the PRINCE2 processes and how they can be applied in practice.

Details the Project Board duties and behaviours.

Tailoring PRINCE2 to the project environment.

Appendices for project descriptions, a glossary of terms and further information.

This publication contains sample papers which feature actual exam questions taken from a bank of questions provided by the Official Accreditor, APMG, so the exam questions in the book may appear on the day of your exam. The sample papers are also presented in the same way as they appear in the exam.

Industry reviews:

Director of Best Management Practice, "The purpose of this guide is to help people prepare for their PRINCE2 foundation or Practitioner examinations…This publication should help pave the way for those preparing to undertake PRINCE2 training…"

Emma Jones, PRINCE2 Chief Examiner, "I would recommend that candidates intending to take a PRINCE2 examination review this guidance…"

Richard Pharro, CEO APMG Group "…this guidance will prove invaluable in preparing you for your examinations."

The Executive Guide to Directing Projects: within a PRINCE2 and MSP® Environment'' is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read - a "ten minute guide" for the busy project board member. It introduces the additional considerations that project boards need to take into account if the project is being run within a programme and/or portfolio managed governance structure.

The Executive Guide is aimed at experienced senior managers and project board members who are already familiar with PRINCE2, and therefore do not require frequent reference to the full guidance.

Key features:

Introduction and principles of PRINCE2.

The Project Environment - describing the positioning of projects within the broader context of programmes and portfolios.

Summary of the roles, responsibilities duties and expected behaviours of Project Board members and explanation of key Directing concepts.

Outlines the Product Descriptions and those most relevant to the Project Board.

Management of Value Management (MoV®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is important to note that MoV is as relevant for improving operational efficiency, as it is for portfolios, programmes and projects.Individuals and organizations, in both public and private sectors, are increasingly trying to do achieve more, with less resource. This publication for senior management and programme, project, change and risk managers, will help to protect the quality of outputs, and demonstrate the value of decisions taken.MoV complements Portfolio, Programme and Project Offices (P3O®),PRINCE2®, Managing Successful Programmes (MSP®), Management of Risk (M_o_R®) and Management of Portfolios (MoP®) by focusing on maximizing value through efficiency, effectiveness and economy. It acknowledges that value is subjective and offers guidance to balance stakeholders'' needs and business priorities.Key benefits • Provides guidance on key principles, processes, techniques and approaches for all business environments• Advises on how to embed MoV into an organization, and assess and improve existing MoV approaches• Demonstrates how MoV can lead to more efficient delivery, more effective use of resources, improved performance of products and services, and maximized return on investment• Helps measure and audit value to prove that it has been achievedThis publication is the manual from which the syllabus and the examinations are set and supports the MoV qualification.

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals. The service strategy stage of the ITIL service lifecycle is crucial for defining an IT service strategy that operates effectively within its business context. Valuable on its own, ITIL Service Strategy will give even greater benefits when used as part of the fully integrated approach described by the other core publications within the ITIL lifecycle suite.This publication represents the combined experience and knowledge of practitioners from across the world, offering a framework for quality IT services, together with the processes, functions and capabilities needed to support them.Key benefits • Describes a practical, step-by-step approach to develop an IT service strategy that will generate the right business outcomes• Recommends principles, processes and activities that can be put straight into practice• Identifies potential challenges, risks, and critical success factors• Targets improved customer satisfaction, reduced costs, and improved efficiency• Helps to identify business opportunities• Demonstrates the value of IT services by focusing on positive business outcomes• Encourages agility to respond to market changes and maintain critical competitive advantage.Anyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.ITIL Service Strategy is part of the most recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors.

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs. ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.Key benefits • Improves service quality in a gradual and continuous way• Ensures IT services are continuously aligned to business requirements• Reviews cost effectiveness and capability• Monitors and measures performance to identify improvement opportunities and corrective actions• Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications• Assesses the health of an organization''s IT capability against current and future business needsAnyone considering ITIL professional accreditation should note that this is the only source from which the ITIL exam questions are taken.

The "Introduction to the ITIL® Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:

Introduces the basic concepts of the ITIL service lifecycle, and its benefits

Provides a summary of each of the five stages of the lifecycle

Includes references to the five core publications, providing an essential companion to them

The ''ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL'' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features

Aligned with the ITIL 2011 publications and syllabus

Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam

Describes the key principles and practices of IT service management

References relevant sections of the core publications

Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)

"This updated publication builds upon the success of the previous edition that sold over 123,000 copies worldwide, ensuring that those studying for their Foundation Exam have an up-to-date study aid from the official publisher." Lucy de Best, ITIL Commissioning Editor.

ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:

Written by authors of the main core guidance titles

Provides a handy overview of the five core titles

Each Key Element Guide shares the same structure

Quality assured and endorsed by itSMF International.

This publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.

Contents Include:

Consultancy methods, and how to apply the right tools for a particular job

Ethical consultancy - good governance and the responsibilities of a consultant

Analysing the enterprise, and how to incorporate corporate vision, policy and objectives into requirements

Using roadmaps and evaluations to build a shared vision with your client

Management techniques: team-building, growing capabilities, delegating and engaging staff effectively

Identifying, analysing and managing requirements, risks, and value in strategy and design

Managing change, resistance, negotiation and politics

Influencing senior management and the board using business cases and portfolios

The importance of communicating effectively

All techniques are illustrated using detailed scenarios based on practical experience covering the whole life of an engagement in a global company and a university.

Provides information on all of the ITIL processes and functions. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes. Each process is presented in the same way, with information on its purpose, benefits and features.

Key features

Provides a process-focussed overview of ITIL in one place

User-friendly

Aligned with the content of the core guidance

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:

Authored and quality assured by itSMF UK

Endorsed by the APM Group

Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

Event Management

Incident Management

Request Fulfilment

Problem Management

Access Management

Service Desk

Technical Management

IT Operations Management

Applications Management.

This publication contains sample papers which feature actual exam questions taken from a bank of questions provided by the Official Accreditor, APMG, so the exam questions in the book may appear on the day of your exam. The sample papers are also presented in the same way as they appear in the exam.

Industry reviews:

Director of Best Management Practice, "The purpose of this guide is to help people prepare for their PRINCE2 foundation or Practitioner examinations…This publication should help pave the way for those preparing to undertake PRINCE2 training…"

Emma Jones, PRINCE2 Chief Examiner, "I would recommend that candidates intending to take a PRINCE2 examination review this guidance…"

Richard Pharro, CEO APMG Group "…this guidance will prove invaluable in preparing you for your examinations."

This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:

Authored and quality assured by itSMF UK

Endorsed by the APM Group

Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

Change Management

Service Asset and Configuration Management

Service Validation and Test

Release and Deployment Management

Request Fulfilment

Service Evaluation

Knowledge Management

Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge.

Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.

This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus

Part of a four-book series covering the Intermediate Capability syllabus

A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

IT is operationally critical and strategic to an enterprise''s success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives. When used together as complementary tools they can provide an even more powerful solution to your organization''s service management and governance needs.

Key features:

Highlights how every enterprise needs to tailor these practices to suit their individual requirements and overcome common obstacles ensuring that any improvement initiative is driven by business priorities and requirements

If you are already using ITIL or COBIT, it will show you how to effectively adopt and utilize these two best practices as complementary tools, resulting in improved IT service capability that is aligned with business and governance requirements

If you are new to ITIL or COBIT, it will provide a useful overview of the advantages of both practices and how and why they can be used together

Following the guidance in this publication, you will learn how to realize the value from your IT investments and services, enabling you to achieve cost effective IT solutions, as well as better governance and management of IT services.

This quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features

Authored and quality assured by itSMF UK

A practical, portable, pocket-sized reference book, ideal for ITIL practitioners

Designed to act as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services. This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to MoR®, MoV®, MSP® and MoP® where appropriate. Key features: •The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance

• The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption

•A complementary title to the ITIL suite.

RESILIA™ Cyber Resilience Best Practices offers a practical approach to cyber resilience, reflecting the need to detect and recover from incidents, and not rely on prevention alone. It uses the ITIL® framework, which provides a proven approach to the provision of services that align to business outcomes. This pocketbook concisely summarizes the core publication emphasizing how it can help organizations to become more effective through cyber resilience best practice. Key features: • RESILIA: Cyber Resilience Best Practice covers a range of tried-and-tested cyber resilience activities and practices

• The guide has been developed by experts in both hands-on cyber resilience and systems management. Working closely with subject and technology experts in cybersecurity assessment

•In order to make the text more accessible, technical jargon and acronyms have been avoided as much as possible. It can be used as a revision aid during cyber resilience foundation training, and may subsequently function as an aide-mémoire for practitioners on a day-to-day basis.

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services. This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to MoR®, MoV®, MSP® and MoP® where appropriate. Key features: •The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance

• The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption

•A complementary title to the ITIL suite.

A fictional story about the cybersecurity vulnerabilities of board level executives, known as ''big fish''. It follows the story of Jim Baines, CEO of a major US packaging company who is targeted by hackers and his company''s survival hangs in the balance. Out of nowhere, hard-won reputations, hundreds of jobs and millions of dollars are all suddenly at risk.