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Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book easily to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A handy tear out card covering the most salient points allows you to carry the expertise with you wherever you go. Body Language includes coverage of the following, specifically tailored to give managers an understanding of body Language can help them at work: what body language is and why it is important in management, how it can help in understanding office politics, improving presentation, interview and appraisal skills. Two particularly fascinating chapters cover body language within the contexts of the office social life and the topical subject of security. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Sir John Tusa, who revitalized the Barbican Arts Centre, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Managing Change provides a readable and practical introduction to the subject, including:What is change?; Where will you get ideas for change and innovation?; How can you introduce change?; How can you manage change?; Why do people oppose change?; How will you know if the change has worked?; Do you have to abandon current methods?; What are the costs of change?; What of the future (key management challenges in a changing world)?Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Getting Results provides a readable and practical introduction to the subject, including:Managing a project and/or projectsManaging processesMarketing for non-specialistsSolving service; problemsImproving customer serviceUnderstanding your marketPutting customers firstManaging customer service; Improving performance.Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to hone your management skills this Instant Manager title, backed by the authority of the CMI, the leading UK professional body, is exactly what you need! Including a fascinating interview with Digby, Lord Jones, formerly Chief Executive of the CBI, the UK Skills Envoy and Minister of State for Trade & Investment, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Working with People provides a readable and practical introduction to the subject, including: Developing working relationships with colleagues;, recruiting & selecting people; dealing with problems; building and managing teams & managing conflict; meetings; developing people; disciplinary, grievance and termination matters; building relationships with other organisationsBacked by the authority of the CMI, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! Including a fascinating interview with Dianne Thompson CBE, former head of Camelot, this is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Managing Resources provides a readable and practical introduction to the subject, including:How can I manage a budget and arrange finance?How is technology best used and promoted?How can I ensure Health & Safety requirements are met?What impact on the environment does my work have and how to I minimize negative impact?How can I make the right decisions?Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Andy Green, CEO of Logica and former head of BT Global Services, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Managing Yourself provides a readable and practical introduction to the subject, including:What personal resources do you need to do your job?; How can you fill any gaps in your current skills?; What do you need to do to develop yourself professionally?; How can you make the best use of your time?; How does your work role fit into your organisation?; What are your personal values and how do they affect your career?; What is important to you? How can you develop your personal networks?Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, these books are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A tear out card covering the most salient points allows you to carry the expertise with you wherever you go.Time Management includes coverage of the following, specifically tailored to give you an understanding of how time management can help you at work: what time management is and why it is important in management, how to plan your time, how to deal with all the paper, phone calls and electronic communication that forms such a large part of the working day, how to delegate and how to save time at meetings. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A tear out card covering the most salient points allows you to carry the expertise with you wherever you go.Information is unlimited but our ability to manage it is not. But where overload can come from any number of sources and affects every individual differently, the root cause of information overload is the same for everyone: the shift in perception from being in control to chaos. This book is for anyone who feels helpless and frustrated as a result of information overload. It is also essential reading for anyone who has more work than time, is reluctant to speed-read in case vital information is missed or regularly deals with difficult, dull or technical information.Each chapter will include top tips for immediate results, answers to key questions on how to get out of overload (and avoid it happening again) and strategies that work.Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A tear out card covering the most salient points allows you to carry the expertise with you wherever you go.Bookkeeping & Accounting covers the following for the financial layman or laywoman: the basic principles of bookkeeping & accounting; the different types of accounts and ledgers; what exactly is a profit & loss account and a balance sheet and a chapter on keeping computer records. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.