Lecture Notes in Business Information Processing – serie

This book constitutes the refereed proceedings of the 11th SIGSAND/PLAIS EuroSymposium 2018 held in Gdansk, Poland, on September 20, 2018.The objective of the EuroSymposium on Systems Analysis and Design is to promote and develop high quality research on all issues related to information systems (IS) and in particular in systems analysis and design (SAND).The 14 papers presented in this volume were carefully reviewed and selected from 36 submissions. They were organized in topical sections named: systems development and engineering; systems acceptance and usability; internet of things and big data; and healthcare IT.

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

This book constitutes the refereed proceedings of the 14th International Workshop on Enterprise and Organizational Modeling and Simulation, EOMAS 2018, held in Tallinn, Estonia, in June 2018.The main focus of EOMAS is on the role, importance, and application of modeling and simulation within the extended organizational and enterprise context. The 11 full papers presented in this volume were carefully reviewed and selected from 22 submissions. They were organized in topical sections on conceptual modeling, enterprise engineering, and formal methods.

This volume constitutes the proceedings of the 11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling held in October/November 12018 in Vienna, Austria. The conference was created by the International Federation for Information Processing (IFIP) Working Group 8.1 to offer a forum for knowledge transfer and experience sharing between the academic and practitioner communities.The 21 full papers and 5 short papers accepted were carefully reviewed and selected from 64 submissions. They are grouped by the following topics: business process modeling, model derivation; collaboration modeling; reviews and analyses of modeling methods; semantics and reasoning, experience reports; and teaching challenges.

This book constitutes the refereed proceedings of the 9th International Conference on Software Business, ICSOB 2018, held in Tallinn, Estonia, in June 2018. This year the conference theme was “How Digitalization Impacts Software Business” and focused on digitalization and its impact on the speed of business models and business modeling and the realization of these business models.The 11 full papers and 1 short paper presented in this volume were carefully reviewed and selected from 34 submissions. They were organized in topical sections named: software ecosystems; software product management and business models; and software start-ups.

This book constitutes revised papers from the seven workshops and one accompanying event which took place at the 21st International Conference on Business Information Systems, BIS 2018, held in Berlin, Germany, in July 2018. Overall across all workshops, 58 out of 122 papers were accepted. The workshops included in this volume are:AKTB 2018 - 10th Workshop on Applications of Knowledge-Based Technologies in Business BITA 2018 - 9th Workshop on Business and IT Alignment BSCT 2018 - 1st Workshop on Blockchain and Smart Contract Technologies IDEA 2018 - 4th International Workshop on Digital Enterprise Engineering and Architecture IDEATE 2018 - 3rd Workshop on Big Data and Business Analytics EcosystemsSciBOWater 2018 - Scientific Challenges & Business Opportunities in Water Management QOD 2018 - 1st Workshop on Quality of Open Data In addition, one keynote speech in full-paper length and contributions from the Doctoral Consortium are included

This book constitutes the refereed proceedings of the 11th Software Quality Days Conference, SWQD 2019, held in Vienna, Austria, in January 2019.The Software Quality Days (SWQD) conference started in 2009 and has grown to the biggest conference on software quality in Europe with a strong community. The program of the SWQD conference is designed to encompass a stimulating mixture of practical presentations and new research topics in scientific presentations. The guiding conference topic of the SWQD 2019 is “The Complexity and Challenges of Software Engineering and Software Quality in the Cloud”.The 5 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 17 submissions. The volume also contains 2 invited talks. The contributions were organized in topical sections named: multi-disciplinary systems and software engineering; software quality and process improvement; software testing; knowledge engineering and machine learning; source code analysis; and software maintenance.

This book constitutes the proceedings of the 8th Enterprise Engineering Working Conference, EEWC 2018, held in Luxembourg, Luxembourg, in May/June 2018. EEWC aims at addressing the challenges that modern and complex enterprises are facing in a rapidly changing world. The participants of the working conference share a belief that dealing with these challenges requires rigorous and scientific solutions, focusing on the design and engineering of enterprises. The goal of EEWC is to stimulate interaction between the different stakeholders, scientists as well as practitioners, interested in making Enterprise Engineering a reality.The 9 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 24 submissions. They were organized in topical sections named: on architecture; on security and blockchain; on DEMO; and on teaching.

This book constitutes selected papers from the 15th European, Mediterranean, and Middle Eastern Conference, EMCIS 2018, held in Limassol, Cyprus, in October 2018. EMCIS is dedicated to the definition and establishment of Information Systems as a discipline of high impact for the methodical community and IS professionals, focusing on approaches that facilitate the identification of innovative research of significant relevance to the IS discipline.The 34 full and 8 short papers presented in this volume were carefully reviewed and selected from a total of 108 submissions. They were organized in topical sections named: blockchain technology and applications; big data and analytics; cloud computing; digital services and social media; e-government; healthcare information systems; IT governance; and management and organizational issues in information systems.

This book constitutes the revised selected papers from the 7th IFIP WG 2.6 International Symposium  on Data-Driven Process Discovery and Analysis, SIMPDA 2017, held in Neuchatel, Switzerland, in December 2017. The 6 papers presented in this volume were carefully reviewed and selected from 19 submissions. They cover theoretical issues related to process representation, discovery, and analysis or provide practical and operational examples of their application.

This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018:BPI 2018: 14th International Workshop on Business Process Intelligence;BPMS2 2018: 11th Workshop on Social and Human Aspects of Business Process Management;‐ PODS4H 2018: 1st International Workshop on Process-Oriented Data Science for Healthcare;AI4BPM 2018: 1st International Workshop on Artificial Intelligence for Business Process Management; CCBPM 2018: 1st International Workshop on Emerging Computing Paradigms and Context in Business Process Management;BP-Meet-IoT / PQ 2018: Joint Business Processes Meet the Internet-of-Things and Process Querying Workshop;DeHMiMoP 2018: 1st Declarative/Decision/Hybrid Mining and Modelling for Business Processes Workshop;REBM /EdForum 2018: Joint Requirements Engineering and Business Process Management Workshop and Education ForumThe 45 full papers presented in this volume were carefully reviewed and selected from 90 submissions.

This book combines multiple research methods, experiment, survey, and design science, as well as traditional measurements and neurophysiological techniques that can capture a variety of cognitive behaviors in human information processing, providing more solid and comprehended research findings. While the focus of the book is the modelling of process models and rules, the methods and techniques used in this book can also be adopted and applied to broader conceptual modelling research incorporating a variety of notations (e.g. UML, ER diagrams) or ontologies.It is a revised version of the PhD dissertation written by the author at the School of Information Technology and Electrical Engineering of the University of Queensland, Australia. In 2018, the PhD dissertation won the “CAiSE PhD Award,” granted to outstanding PhD theses in the field of information systems engineering.

This book constitutes extended selected papers from the 16th Conference on Advanced Information Technologies for Management, AITM 2018, and the 13th Conference on Information Systems Management, ISM 2018, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS, which took place in Poznan, Poland, in September 2018.The total of 9 full and 3 short papers presented in this volume were carefully reviewed and selected from a total of 43 submissions. The papers selected to be included in this book contribute to the understanding of relevant trends of current research on information technology for management in business and public organizations. They were organized in topical sections named: information technology and systems for knowledge management, and information technology and systems for business transformation.

This book constitutes revised selected papers from the 12th international Global Sourcing Workshop 2018, held in La Thuile, Italy, in February 2018. The 9 contributions included were carefully reviewed and selected from 40 submissions.The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered in this book is wide and diverse, offering micro and macro perspectives on successful sourcing of services. Case studies from various organizations, industries and countries are used extensively throughout the book, giving it a unique position within the current literature offering.

This book constitutes the proceedings of the 5th International Conference on Decision Support Systems Technologies, ICDSST 2019, held in Madeira, Portugal, in May 2019. This year the conference is a EURO mini conference and therefore has a slightly different acronym: "EmC-ICDSST 2019".The EWG-DSS series of International Conference on Decision Support System Technology (ICDSST), starting with ICDSST 2015 in Belgrade, was planned to consolidate the tradition of annual events organized by the EWG-DSS in offering a platform for European and international DSS communities, comprising the academic and industrial sectors, to present state-of-the-art DSS research and developments, to discuss current challenges that surround decision-making processes, to exchange ideas about realistic and innovative solutions, and to co-develop potential business opportunities.The main topic of this year’s conference was “Main Developments and Future Trends”. The 11 papers presented in this volume were carefully reviewed and selected from 59 submissions. They were organized in topical sections named: decision support systems in societal issues; decision support systems in industrial and business applications; and advances in decision support systems’ methods and technologies.

This open access book constitutes the proceedings of the 20th International Conference on Agile Software Development, XP 2019, held in Montreal, QC, Canada, in May 2019. XP is the premier agile software development conference combining research and practice. It is a hybrid forum where agile researchers, academics, practitioners, thought leaders, coaches, and trainers get together to present and discuss their most recent innovations, research results, experiences, concerns, challenges, and trends. Following this history, for both researchers and seasoned practitioners XP 2019 provided an informal environment to network, share, and discover trends in Agile for the next 20 years The 15 full papers presented in this volume were carefully reviewed and selected from 45 submissions. They were organized in topical sections named: agile adoption, agile practices; large-scale agile; agility beyond IT, and the future of agile.

This book constitutes revised selected papers from the 9th International Workshop on Enterprise Applications, Markets and Services in the Finance Industry, FinanceCom 2018, held in Manchester, UK, in June 2018. The 11 papers presented in this volume were carefully reviewed and selected from 18 submissions. They were organized in topical sections named: financial innovation; market data analytics; and semantic modelling.

The two-volume set LNBIP 353 and 354 constitutes the proceedings of the 22nd International Conference on Business Information Systems, BIS 2019, held in Seville, Spain, in June 2019. The theme of the BIS 2019 was "Data Science for Business Information Systems", inspiring researchers to share theoretical and practical knowledge of the different aspects related to Data Science in enterprises. The 67 papers presented in these proceedings were carefully reviewed and selected from 223 submissions. The contributions were organized in topical sections as follows:Part I: Big Data and Data Science; Artificial Intelligence; ICT Project Management; and Smart Infrastructure. Part II: Social Media and Web-based Systems; and Applications, Evaluations and Experiences.

The two-volume set LNBIP 353 and 354 constitutes the proceedings of the 22nd International Conference on Business Information Systems, BIS 2019, held in Seville, Spain, in June 2019. The theme of the BIS 2019 was "Data Science for Business Information Systems", inspiring researchers to share theoretical and practical knowledge of the different aspects related to Data Science in enterprises. The 67 papers presented in these proceedings were carefully reviewed and selected from 223 submissions. The contributions were organized in topical sections as follows:Part I: Big Data and Data Science; Artificial Intelligence; ICT Project Management; and Smart Infrastructure. Part II: Social Media and Web-based Systems; and Applications, Evaluations and Experiences.

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling:The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019.The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions.The papers were organized in topical sections named as follows:BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support.EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

This book constitutes the thoroughly refereed proceedings of three international workshops held in Rome, Italy, in June 2019, associated with the 31st International Conference on Advanced Information Systems Engineering, CAiSE 2019.These workshops were:COGNISE, The 7th International Workshop on Cognitive Aspects of Information Systems EngineeringKET4DF, First International Workshop on Key Enabling Technologies for Digital FactoriesBIOC&FAISE, Joint Workshop on Blockchains for Inter-Organizational Collaboration and Felxible Advanced Information SystemsThe total of 19 papers presented in this volume were carefully reviewed and selected from 39 submissions.

This book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2019 held in Rome, Italy, as part of the 31st International Conference on Advanced Information Systems Engineering, CAiSE 2019, in June 2019.The CAiSE Forum - one of the traditional tracks of the CAiSE conference - aims to present emerging new topics and controversial positions, as well as demonstration of innovative systems, tools and applications related to information systems engineering. This year’s theme was “Responsible Information Systems”. The 19 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 14 direct submissions (of which 7 full papers were selected), plus 15 transfers from the CAiSE main conference (which resulted in another 12 full and 3 short papers).

This book constitutes the refereed proceedings of the 19th International Conference on Group Decision and Negotiation, GDN 2019, held in Loughborough, UK, in June 2019. The field of Group Decision and Negotiation focuses on decision processes with at least two participants and a common goal but conflicting individual goals. Research areas of Group Decision and Negotiation include electronic negotiations, experiments, the role of emotions in group decision and negotiations, preference elicitation and decision support for group decisions and negotiations, and conflict resolution principles.The 17 full papers presented in this volume were carefully reviewed and selected from 98 submissions. They were organized in topical sections named: preference modeling for group decision and negotiations; collaborative decision making processes; conflict resolution; behavioral OR, and negotiation support systems and studies.

This book constitutes revised selected papers from the 17th Workshop on e-Business, WeB 2018, which took place in Santa Clara, CA, USA, in December 2018. The purpose of WeB is to provide an open forum for e-Business researchers and practitioners world-wide, to share topical research findings, explore novel ideas, discuss success stories and lessons learned, map out major challenges, and collectively chart future directions for e-Business. The WeB 2018 theme was “The Ecosystem of e-Business: Technologies, Stakeholders, and Connections.”There was a total of 47 submissions and 41 papers were presented at the conference. Of these, 19 revised papers are presented in this volume. These contributions are organized in the following topical sections: social, policy, and privacy issues; e-market; FinTech; and artificial intelligence.

This book constitutes the thoroughly refereed conference proceedings of the BIRTE workshops listed below, which were held in in conjunction with VLDB, the International Conference on Very Large Data Bases:9th International Workshop on Business Intelligence for the Real-Time Enterprise, BIRTE 2015, held in Kohala Coast, Hawaii, in August 2015, 10th International Workshop on Enabling Real-Time Business Intelligence, BIRTE 2016, held in New Delhi, India, in September 2016,11th International Workshop on Real-Time Business Intelligence and Analytics, BIRTE 2017, held in Munich, Germany, in August 2017.The BIRTE workshop series provides a forum for the discussion and advancement of the science and engineering enabling real-time business intelligence and the novel applications that build on these foundational techniques.The book includes five selected papers from BIRTE 2015; five selected papersfrom BIRTE 2016; and three selected papers from BIRTE 2017.

This book constitutes the refereed proceedings of the 9th International Symposium on Business Modeling and Software Design, BMSD 2019, held in Lisbon, Portugal, in July 2019. It contains 12 full and 11 short papers. BMSD is a leading international forum that brings together researchers and practitioners interested in business modeling and its relation to software design. Particular areas of interest are: Business Processes and Enterprise Engineering; Business Models and Requirements; Business Models and Services; Business Models and Software; Information Systems Architectures and Paradigms; Data Aspects in Business Modeling and Software Development; Blockchain-Based Business Models and Information Systems; IoT and Implications for Enterprise Information Systems. The theme of BMSD 2019 was: REFLECTING HUMAN AUTHORITY AND RESPONSIBILITY IN ENTERPRISE MODELS AND SOFTWARE SPECIFICATIONS.

This book constitutes extended, revised and selected papers from the 20th International Conference on Enterprise Information Systems, ICEIS 2018, held in Funchal, Madeira, Portugal, in March 2018. The 19 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 242 submissions. They deal with topics such as data science and databases; ontologies; social networks; knowledge management; software development; human-computer interaction, and multimedia.

This book constitutes the proceedings of the BPM Forum held during the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019.The BPM Forum hosts innovative research which has a high potential of stimulating discussions. The papers selected for the forum are expected to showcase fresh ideas from exciting and emerging topics in BPM, even if they are not yet as mature as the regular papers at the conference.The 13 full papers included in this volume were carefully reviewed and selected from a total of 115 submissions. The papers were organized in topical sections named: specification; execution; analytics; and management.

This book deals with integrated Web, mobile, and IoT technologies. Novel approaches and techniques, new tools and frameworks are needed to address the increasing complexity of the distributed computing paradigms that are coming and the applications therein.This volume contains selected and extended papers from a) the Web Technologies track at the 33rd ACM/SIGAPP Symposium On Applied Computing, b) the Web Technologies track at the 32nd ACM/SIGAPP Symposium On Applied Computing, and c) the Software Development for Mobile Devices, Wearables, and the Internet-of-Things Minitrack at the 51st Hawaii International Conference on System Sciences. Overall, it provides a uniform view of cutting-edge research in Web, mobile and IoT technologies.