Nicholas Brealey – serie

In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.

John Calverley's new book is about understanding what s going on, how policy impinges on it, what investors can do and what is likely to happen. This extremely topical and timely new book from the well known economist and Head of Research, Standard Chartered Bank is the first book to examine in depth the financial fallout of 2008 and explore the implications and solutions for individuals, companies and central banks. His previous book, Bubbles and How to Survive Them predicted the current financial situation. This essential readable, non-technical guide is essential reading for everyone and particularly for investment professionals everywhere. In this new book - an investor's survival kit - he: * Outlines the crises we now face and reviews how we got here. * Looks closely at the huge housing bubbles in UK and the US, as well as those in Australia, Spain, Japan and Hong Kong. * Explores the anatomy of bubbles and presents a checklist for identifying them. * Tells the story of how the housing bubble led to the currrent financial crisis and how far prices might fall, focussing on household debt as the value of household assets collapse. * Examines strategies for investors, who must try to avoid bubbles or, more dangerously, seek them out and ride them. * Reveals what will happen next. In his original book, Bubbles and How to Survive Them John Calverley warned vigorously of the danger from the housing bubble and warned that stock prices might take off again and reach vulnerable levels (as indeed occurred in 2006-7.)

Steve Tappin and Andrew Cave interview more than two hundred of the world’s top CEOs to discover what matters to them, how they run their businesses today, and how they expect their leadership to change in the future. Tappin and Cave offer a glimpse into the business worlds and personal lives of some of the most influential people today.