Rotman-Utp Publishing – serie

The modern hospital represents a complex community in which life and death decisions are made on the front lines of patient care, and difficult operational and strategic initiatives are developed in the offices of institutional leaders. Effective Medical Leadership describes the unusual position of a medical leader in an organization often administered by non-medical managers.Through extensive and situational examples in the complex hospital setting, Dr. Bryce Taylor illuminates the principles of leadership, focusing on the challenges, the solutions, and the daily life of the head of a division, department, or program. In hospitals, just as in other large organizations, effective leaders must appreciate the big picture, pay attention to detail, and, above all, care about the careers of their constituents in addition to patient health. Here, Taylor outlines successes as well as failures, emphasizing that leadership, while an imperfect science, is based on common sense, integrity, an orientation to the welfare of colleagues, and a passionate and consistent commitment to the mission of an organization.

The American economy is profoundly dependent on the success of its retailers and the strength of its consumer spending. Yet, how do leading retailers create value for their customers?To a large extent this has been accomplished by streamlining operations and a decades-long focus on cost cutting and price competitiveness. Today, retailers realize that they need to discover new ways to differentiate themselves and attract consumer spending. The American Retail Value Proposition provides the framework for building that differentiation and establishing a competitive advantage that goes beyond price discounting. This framework is based on more than a decade of research, including hundreds of hours of interviews with executives from the world’s leading retailers, including Starbucks, Walmart, Apple, Amazon, and Lowe’s. Whether you are an aspiring merchant or an industry veteran, this book's strategic framework will help you build a solid foundation for your business in today's ever-evolving retail marketplace.

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce.  How employees interact with their colleagues and customers is also a significant factor in their career development.Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

In the new knowledge economy, traditional modes of thinking are no longer effective. Compartmentalizing problems and solutions and assuming everything can be solved with the right formula can no longer keep pace with the radical changes occurring daily in the modern business world.It’s Not Complicated offers a paradigm shift for business professionals looking for simplified solutions to complex problems. In his straightforward and highly engaging style, Rick Nason introduces the principles of "complexity thinking" which empower managers to understand, correlate, and explain a diverse range of business phenomena. For example, why some new products go viral while others remain unnoticed, how office cliques develop despite collaborative work policies and spaces, how economic bubbles form, and how an unknown retiree foiled one of the most carefully planned product launches ever with a single letter to the editor of his local newspaper. Rather than consider complicated and complex as interchangeable terms, Rick Nason explains what complexity is, how it arises, and the errors in solving complex situations with complicated thinking. It’s Not Complicated provides managers with fresh, counterintuitive, and actionable models for dealing with challenging business problems.

Corporations need great leaders – particularly during times of distress and crisis. Shareholders, employees, and longtime customers all experience firsthand the disastrous effects poor leadership can have on the human side of the business equation.Leadership in the Eye of the Storm is a practical and inspirational guide that helps professionals create opportunity out of chaos. The book's insights are gleaned from the real life experiences of four North American profiled leaders who successfully navigated through the epicenter of their own storms by focusing first on the needs of their employees and families, and then the needs of their organizations. Events discussed include the 9/11 attacks, Hurricane Katrina, and the SARS outbreak. Tibbo offers a framework emerging from these narratives that enable future leaders to identify and cultivate the skills and behaviours required to not only meet the challenges but seize the opportunities that arise in times of chaos.

In Sight is a memoir about how a love of science and discovery drove Julia Levy, a celebrated scholar and biotech CEO, to work her way through gender bias in order to achieve academic and professional recognition. Her story traces the unconventional invention of a breakthrough drug treatment from its development from laboratory research to its application as a medical treatment for vision loss.Told from a female perspective, In Sight is a unique and personal story covering Levy’s early years as a refugee, her university training in the UK, and her appointment as professor at the University of British Columbia. Years spent as an academic led the author to unexpected exposure to the biotechnology industry and a chance meeting with colleagues that led to the formation of a lucrative biotechnology company, known today as QLT Inc. The bulk of the book covers the years spent building the company, and Levy’s surprising transition from chief scientific officer to CEO. In Sight is an honest description of the trials of drug development, the tensions inherent in the commercialization of health innovations, and the truly remarkable hurdles faced by women in the scientific community.

With supply chain disruptions increasingly discussed in the media and impacting our daily lives, Flow offers an important framework and solutions for remedying the rampant delays and bottlenecks that exist in global supply chains.This book describes the concept of flow, which evokes physical properties that exist in nature, such as the flow of electricity, the flow of materials, and the flow of time. In terms of process optimization, flow encompasses the integration of end-to-end supply chains and the movement toward relocation of global supply bases to nearshore/onshore geographies. Achieving flow is essential for organizations seeking to improve their supply chain performance in a time of increasing disruption.This book highlights the high-level effectiveness of business strategies that use predictions based on the sequence of world events, global supply chains, and data by exchanged smart technologies. By broadly applying physical laws to the global supply chain, Rob Handfield and Tom Linton explore the impact of supply chain physics on global market policies, such as tariffs, factory location, pandemic response, supply base geographies, and outsourcing.The authors provide specific recommendations on what to do to improve supply chain flows, and include important insights for managers with examples from companies such as Biogen, General Motors, Siemens, and Flex with regard to their response to COVID-19. Flow is an important resource not only for procurement and supply chain management professionals, but for any manager concerned with enterprise-level success.