Professional and Therapeutic Communication

Professor Melanie Birks is an experienced academic with an extensive track record in research and publication, having authored numerous peer-reviewed journal articles as well as textbooks and book chapters. Her career in academia has more than 25 years. Professor Birks currently occupies the position of Professor and Head of Nursing and Midwifery at James Cook University, Australia. She is passionate about learning and teaching, and believes that quality education can be a life-changing experience. Her research interests are in the areas of accessibility, innovation, relevance and quality in health professional education.Dr Jenny Davis is a nurse, midwife and health information manager with extensive experience in the Australian health and higher education sectors as clinician, manager, educator and researcher. Jenny is currently a senior lecturer at La Trobe University in Melbourne, Australia. Jenny has a big-picture perspective and is passionate about system and clinical practice improvement through contemporary education, strategic knowledge management and translational research. Jennys research interests include health workforce education, practice and sustainability; information/knowledge management; and research ethics.Ysanne B Chapman is a retired Professor of Nursing and has been in the profession for over fifty years. While she is retired, enjoying the wonders and freedom of beachside living in Victoria, she is still active in professional work, as she continues to write for publication, researches with colleagues, teaches and facilitates higher-degree students. Ysanne believes that effective communication is central to compassionate and efficient healthcare.

This professional and therapeutic communication text provides a comprehensive and rich collection of tools and resources for health professional students to learn key concepts and apply them to the practice setting. The features of the book enhance understanding by offering learners the opportunity to critically think and apply the concepts in each chapter.

• PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY 1. An introduction to professional and therapeutic communication 2. Principles and practices in communication 3. Communication and self 4. Reflection and clinical supervisionPART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEX T 5. Interprofessional communication 6. Communicating in culturally diverse contexts 7. Communication within the organisation 8. Communication and the communityPART 3: ETHICAL AND SUPPORTIVE COMMUNICATION 9. Safety and quality in clinical communication 10. Confidentiality, privacy and communication 11. Advocacy and the healthcare professional role 12. Managing conflictPART 4: COMMUNICATION LITERACY 13. Communication and health literacy 14. Academic writing and communication skills 15. Digital communication