While there are numerous popular books about managers and managing, few of them are thoughtful, analytic treatments of the managerial role in organizations. Hannaway's book provides an insightful and complex examination of one of the most diverse roles in formal organizations. Her discussion of this literature highlights the importance of social, contextual, and hierarchical factors influencing decision premises. This study should spawn further examinations of managers in other organizational settings.

• 1: Introduction 2: The Nature of Administrative Systems 3: On Studying Managerial Work 4: Pivotal Behavioral Characteristics 5: Supply Creates Demand 6: Blinders and Biases 7: The Importance of Being Important 8: What If...? 9: Putting It Together Appendix References Index

While there are numerous popular books about managers and managing, few of them are thoughtful, analytic treatments of the managerial role in organizations. Hannaway's book provides an insightful and complex examination of one of the most diverse roles in formal organizations. Her discussion of this literature highlights the importance of social, contextual, and hierarchical factors influencing decision premises. This study should spawn further examinations of managers in other organizational settings.

• 1: Introduction 2: The Nature of Administrative Systems 3: On Studying Managerial Work 4: Pivotal Behavioral Characteristics 5: Supply Creates Demand 6: Blinders and Biases 7: The Importance of Being Important 8: What If...? 9: Putting It Together Appendix References Index