"London makes a convincing case that both self and interpersonal insight are important for managerial success ( and thus organizational effectiveness). . . . This is a straightforward, well written book that should be accessible to any manager or personnel professional regardless of prior familiarity with the design of employee compensation systems . . . . I am glad that I read this book."--Personnel Psychology"This blend of state of the art social psychology with current industrial and management strategies provides an important text on how to design human resources programs for developing interpersonal skills and building of teams." --The Bookseller's Network"Known for his work in human resources and management, London here uses concepts and theories from research in self-image, cognition, group dynamics, attribution, and motivation, among others, linking this information with ongoing organizational practices. . . .Its original research and clear, organized writing style distinguish [this book] from the numerous other books in the area."--READINGS"Overall, the book is a model of organization. We cannot recall a single instance in which the authors described a concept, theory, or finding and did not tie it either backward or forward to other concepts or applications....London has expended tremendous effort in successfully crafting this book into an accessible work....you will do well to have this comprehensive work on your shelves."--Administrative Science Quarterly

• PART I: Theoretical Perspectives. A Cognitive Model of Insight1: The Meaning of Insight2: Person Perception. Theoretical Perspectives3: Self-Assessment and Self-Image4: Interpersonal Insight5: Perceptual Processes in Giving and Receiving Performance FeedbackPART II: Insight and Important Relationships6: Interpersonal Relationships7: Group Development8: Negotiation ProcessesPART III: Developing Insight9: Insight Induction Techniques in Organizations10: Designing 360 Degree Feedback Processes11: Conclusions and Directions for Research and PracticeResource GuidesA: Outline for a Self-Directed Career Development ProcessB: An Example of a Self-Reflection GuideC: Employee Guided Management and a Sample Survey Feedback ReportD: Outline for a Two Day Career Motivation Developmental Assessment CenterE: Outline for a New Employee Orientation ProgramF: 360 Degree Feedback Methods