Rethinking Public Service Delivery

Managing with External Providers

AvJohn Alford,Janine O'Flynn

Inbunden, Engelska, 2012

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Beskrivning

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Produktinformation

Utgivningsdatum:2012-06-25
Mått:138 x 216 x 21 mm
Vikt:531 g
Format:Inbunden
Språk:Engelska
Antal sidor:328
Förlag:Bloomsbury Publishing PLC
ISBN:9780230237940

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Mer om författaren

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.

Recensioner i media

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration

Innehållsförteckning

IntroductionMapping The Changing Shape of Public Service DeliveryBenefits and Costs: What Government Organizations Seek From External ProvidersMotivations and Mechanisms: What External Providers Seek From Government OrganizationsOutsourcing and Contracting to Other OrganizationsPartnering and Collaboration with other organizationsCalling on VolunteersRegulatees as Contributors to Social OutcomesClients as Co-producersManaging in Multi-Party Networks of ProvidersA Contingency Framework for Decisions about ExternalizationOrganizational Capabilities for Managing External ProvisionConclusion.