Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries?Why has this emerged?What does cross boundary working involve?What are the critical enablers and barriers?By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries?Why has this emerged?What does cross boundary working involve?What are the critical enablers and barriers?By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.

Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as:

What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers?

By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.

Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as:

What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers?

By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

In recent years collaborative working has moved from being an optional extra of public service practice to being a core competency for individuals and teams. Has this led to better outcomes for those who use services? How to understand and to measure these outcomes and demonstrate these to a variety of different audiences remains a significant challenge for many.This revised edition of this bestselling textbook includes the latest research findings and contains more tools, frameworks and international examples of best practice to aid practitioners to more effectively evaluate partnerships. Up-to-date research evidence is presented in a practical and helpful way, making this an essential resource for students.

In recent years collaborative working has moved from being an optional extra of public service practice to being a core competency for individuals and teams. Has this led to better outcomes for those who use services? How to understand and to measure these outcomes and demonstrate these to a variety of different audiences remains a significant challenge for many. This revised edition of this bestselling textbook includes the latest research findings and contains more tools, frameworks and international examples of best practice to aid practitioners to more effectively evaluate partnerships. Up-to-date research evidence is presented in a practical and helpful way, making this an essential resource for students.

Following the extensive global impact of COVID-19, this forward-looking Research Handbook examines the pandemic from a public management perspective, exploring the roles and responses of public managers and considering how public organisations will be reshaped in the future.This Research Handbook brings together a wealth of established and early career international scholars who offer summative and comparative analyses of jurisdictions’ pandemic responses, alongside vital in-depth studies of jurisdictional pandemic experiences. Chapters interrogate public management successes and failures in response to the pandemic, the systemic inequalities highlighted by the pandemic, how the pandemic challenged public managers and political leaders, and crucially how the pandemic challenged fundamental concepts of public management. Offering key advice as to how public management can adapt and reorient going forward, this Research Handbook is a vital contribution to the developing discussion and debate taking place within this discipline.Exploring a broad range of key concepts in the field, this book will be an invaluable read for students, academics and researchers of public management, public administration, health care management, sociology and social policy. Providing important data relating to crisis response, this book will also be of practical benefit to public leaders and their professional teams when coordinating action in emergency situations.

Following the extensive global impact of COVID-19, this forward-looking Research Handbook examines the pandemic from a public management perspective, exploring the roles and responses of public managers and considering how public organisations will be reshaped in the future.

This Research Handbook brings together a wealth of established and early career international scholars who offer summative and comparative analyses of jurisdictions’ pandemic responses, alongside vital in-depth studies of jurisdictional pandemic experiences. Chapters interrogate public management successes and failures in response to the pandemic, the systemic inequalities highlighted by the pandemic, how the pandemic challenged public managers and political leaders, and crucially how the pandemic challenged fundamental concepts of public management. Offering key advice as to how public management can adapt and reorient going forward, this Research Handbook is a vital contribution to the developing discussion and debate taking place within this discipline.

Exploring a broad range of key concepts in the field, this book will be an invaluable read for students, academics and researchers of public management, public administration, health care management, sociology and social policy. Providing important data relating to crisis response, this book will also be of practical benefit to public leaders and their professional teams when coordinating action in emergency situations.

In an era of low trust in government and a pervasive negativity bias, this volume goes against the grain. It examines the foundations, practices and tools of a distinctly positive strand of public administration (PPA).This book asserts that there is a perennial need for social, evidence-based learning on what to aspire to and what works in public administration. Responding to this need, scholars from five continents present research that has been designed to do just that. Employing an array of frameworks and methods, they present studies of high-performing policies and programs and explore what makes them tick and what might be learned from how they were designed and delivered. Taken together, the 27 contributions make a powerful case for the added value of PPA as an intellectual and practical endeavour.Laying out a future agenda for the field, this book is invaluable for students and scholars of public administration and management, public policy, regulation and governance. Theoretically grounded and conceptually innovative, it is also beneficial to policymakers seeking evidence for their belief that when done well, government does make an immensely positive contribution to society.

In an era of low trust in government and a pervasive negativity bias, this volume goes against the grain. It examines the foundations, practices and tools of a distinctly positive strand of public administration (PPA).

This book asserts that there is a perennial need for social, evidence-based learning on what to aspire to and what works in public administration. Responding to this need, scholars from five continents present research that has been designed to do just that. Employing an array of frameworks and methods, they present studies of high-performing policies and programs and explore what makes them tick and what might be learned from how they were designed and delivered. Taken together, the 27 contributions make a powerful case for the added value of PPA as an intellectual and practical endeavour.

Laying out a future agenda for the field, this book is invaluable for students and scholars of public administration and management, public policy, regulation and governance. Theoretically grounded and conceptually innovative, it is also beneficial to policymakers seeking evidence for their belief that when done well, government does make an immensely positive contribution to society.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries?Why has this emerged?What does cross boundary working involve?What are the critical enablers and barriers?By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries?Why has this emerged?What does cross boundary working involve?What are the critical enablers and barriers?By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.

Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as:

What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers?

By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.

Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as:

What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers?

By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

In recent years collaborative working has moved from being an optional extra of public service practice to being a core competency for individuals and teams. Has this led to better outcomes for those who use services? How to understand and to measure these outcomes and demonstrate these to a variety of different audiences remains a significant challenge for many.This revised edition of this bestselling textbook includes the latest research findings and contains more tools, frameworks and international examples of best practice to aid practitioners to more effectively evaluate partnerships. Up-to-date research evidence is presented in a practical and helpful way, making this an essential resource for students.

In recent years collaborative working has moved from being an optional extra of public service practice to being a core competency for individuals and teams. Has this led to better outcomes for those who use services? How to understand and to measure these outcomes and demonstrate these to a variety of different audiences remains a significant challenge for many. This revised edition of this bestselling textbook includes the latest research findings and contains more tools, frameworks and international examples of best practice to aid practitioners to more effectively evaluate partnerships. Up-to-date research evidence is presented in a practical and helpful way, making this an essential resource for students.

Following the extensive global impact of COVID-19, this forward-looking Research Handbook examines the pandemic from a public management perspective, exploring the roles and responses of public managers and considering how public organisations will be reshaped in the future.This Research Handbook brings together a wealth of established and early career international scholars who offer summative and comparative analyses of jurisdictions’ pandemic responses, alongside vital in-depth studies of jurisdictional pandemic experiences. Chapters interrogate public management successes and failures in response to the pandemic, the systemic inequalities highlighted by the pandemic, how the pandemic challenged public managers and political leaders, and crucially how the pandemic challenged fundamental concepts of public management. Offering key advice as to how public management can adapt and reorient going forward, this Research Handbook is a vital contribution to the developing discussion and debate taking place within this discipline.Exploring a broad range of key concepts in the field, this book will be an invaluable read for students, academics and researchers of public management, public administration, health care management, sociology and social policy. Providing important data relating to crisis response, this book will also be of practical benefit to public leaders and their professional teams when coordinating action in emergency situations.

Following the extensive global impact of COVID-19, this forward-looking Research Handbook examines the pandemic from a public management perspective, exploring the roles and responses of public managers and considering how public organisations will be reshaped in the future.

This Research Handbook brings together a wealth of established and early career international scholars who offer summative and comparative analyses of jurisdictions’ pandemic responses, alongside vital in-depth studies of jurisdictional pandemic experiences. Chapters interrogate public management successes and failures in response to the pandemic, the systemic inequalities highlighted by the pandemic, how the pandemic challenged public managers and political leaders, and crucially how the pandemic challenged fundamental concepts of public management. Offering key advice as to how public management can adapt and reorient going forward, this Research Handbook is a vital contribution to the developing discussion and debate taking place within this discipline.

Exploring a broad range of key concepts in the field, this book will be an invaluable read for students, academics and researchers of public management, public administration, health care management, sociology and social policy. Providing important data relating to crisis response, this book will also be of practical benefit to public leaders and their professional teams when coordinating action in emergency situations.

In an era of low trust in government and a pervasive negativity bias, this volume goes against the grain. It examines the foundations, practices and tools of a distinctly positive strand of public administration (PPA).This book asserts that there is a perennial need for social, evidence-based learning on what to aspire to and what works in public administration. Responding to this need, scholars from five continents present research that has been designed to do just that. Employing an array of frameworks and methods, they present studies of high-performing policies and programs and explore what makes them tick and what might be learned from how they were designed and delivered. Taken together, the 27 contributions make a powerful case for the added value of PPA as an intellectual and practical endeavour.Laying out a future agenda for the field, this book is invaluable for students and scholars of public administration and management, public policy, regulation and governance. Theoretically grounded and conceptually innovative, it is also beneficial to policymakers seeking evidence for their belief that when done well, government does make an immensely positive contribution to society.

In an era of low trust in government and a pervasive negativity bias, this volume goes against the grain. It examines the foundations, practices and tools of a distinctly positive strand of public administration (PPA).

This book asserts that there is a perennial need for social, evidence-based learning on what to aspire to and what works in public administration. Responding to this need, scholars from five continents present research that has been designed to do just that. Employing an array of frameworks and methods, they present studies of high-performing policies and programs and explore what makes them tick and what might be learned from how they were designed and delivered. Taken together, the 27 contributions make a powerful case for the added value of PPA as an intellectual and practical endeavour.

Laying out a future agenda for the field, this book is invaluable for students and scholars of public administration and management, public policy, regulation and governance. Theoretically grounded and conceptually innovative, it is also beneficial to policymakers seeking evidence for their belief that when done well, government does make an immensely positive contribution to society.