Yuliani Suseno is with the School of Business and Law at Edith Cowan University, Joondalup, Australia. Her research interests are in the areas of social capital, international HRM, knowledge management and innovation.Chris Rowley has affiliations with Kellogg College at the University of Oxford, UK; Cass Business School at the City University of London, UK; Griffith University, Nathan, Australia; and the Institute of Asia and Pacific Studies at Nottingham University, UK.

• Preface Introduction: reflections on research on social capital and the services industry 1. Spilling the social capital beans: a comparative case study of coffee service enterprises within the Asia-Pacific 2. Disruptive innovation and the creation of social capital in Indonesia’s urban communities 3. Selling trust in cyber space: social networking service (SNS) providers and social capital amongst netizens in South Korea 4. The effect of technology management capability on new product development in China’s service-oriented manufacturing firms: a social capital perspective 5. Beyond ‘know-what’ and ‘know-how’ to ‘know-who’: enhancing human capital with social capital in an Australian start-up accelerator Conclusion: future directions for research on social capital and the services industry

Yuliani Suseno is with the School of Business and Law at Edith Cowan University, Joondalup, Australia. Her research interests are in the areas of social capital, international HRM, knowledge management and innovation.Chris Rowley has affiliations with Kellogg College at the University of Oxford, UK; Cass Business School at the City University of London, UK; Griffith University, Nathan, Australia; and the Institute of Asia and Pacific Studies at Nottingham University, UK.

• Preface Introduction: reflections on research on social capital and the services industry 1. Spilling the social capital beans: a comparative case study of coffee service enterprises within the Asia-Pacific 2. Disruptive innovation and the creation of social capital in Indonesia’s urban communities 3. Selling trust in cyber space: social networking service (SNS) providers and social capital amongst netizens in South Korea 4. The effect of technology management capability on new product development in China’s service-oriented manufacturing firms: a social capital perspective 5. Beyond ‘know-what’ and ‘know-how’ to ‘know-who’: enhancing human capital with social capital in an Australian start-up accelerator Conclusion: future directions for research on social capital and the services industry

Yuliani Suseno is with the School of Business and Law at Edith Cowan University, Joondalup, Australia. Her research interests are in the areas of social capital, international HRM, knowledge management and innovation.Chris Rowley has affiliations with Kellogg College at the University of Oxford, UK; Cass Business School at the City University of London, UK; Griffith University, Nathan, Australia; and the Institute of Asia and Pacific Studies at Nottingham University, UK.

• Preface Introduction: reflections on research on social capital and the services industry 1. Spilling the social capital beans: a comparative case study of coffee service enterprises within the Asia-Pacific 2. Disruptive innovation and the creation of social capital in Indonesia’s urban communities 3. Selling trust in cyber space: social networking service (SNS) providers and social capital amongst netizens in South Korea 4. The effect of technology management capability on new product development in China’s service-oriented manufacturing firms: a social capital perspective 5. Beyond ‘know-what’ and ‘know-how’ to ‘know-who’: enhancing human capital with social capital in an Australian start-up accelerator Conclusion: future directions for research on social capital and the services industry