Disability and Shopping

Ieva Eskytė is post-doctoral research fellow in the School of Law at the University of Leeds, UK.

'The ethnographic research that inspires this book is both original and innovative, providing fascinating insights into the world of shopping and everyday technologies from a disability perspective. What makes it so interesting is the way the analysis connects these everyday experiences with deep understandings of citizenship, public policy and power relations in capitalist market economies. It succeeds equally in its theoretical and empirical ambitions.' - Professor Mark Priestley, School of Sociology and Social Policy, University of Leeds, UK'This is an interesting and innovative book addressing an under-researched area. The use of multiple research methodologies provides depth to the research, as does the focus on the European Union as well as the United Kingdom and Lithuania. The findings of this book are highly topical in light of the imminent adoption of the European Accessibility Act by the European Union.' - Professor Lisa Waddington, European Disability Forum Chair in European Disability Law, Maastricht University (NLs) 'Envisioning a citizen with disabilities as an active market actor and consumer is a vital part of the disability rights paradigm because we spend most of our lives enmeshed in a web of market-based transactions. Shaping these markets to ensure equal access for all is not only good for citizens but also for business. This pioneering book is a must-read for those interested in the economic empowerment of the estimated 1 billion consumers with disabilities in the world.' - Gerard Quinn, Wallenberg Chair, Raoul Wallenberg Institute (Lund University) & Professor, Leeds University.

• List of figures; Acknowledgements; List of abbreviations; Introduction; Conceptual perspectives; Models of disability; Communicative action theory; Research and data generation strategies; Research strategy and key research questions; Why Lithuania and the United Kingdom?; Policy framework; Mystery shopping; Discussing shopping experience – interviews with customers; Studying business and civil society’s perspectives; Analysing the data; Structure of the book; Bibliography; Chapter 1: Disabled people in the market; Disabled people and markets: historical insights and current practice; Useless eaters; Passive service users; From consumers to producers: example of direct payments; A target for new business; Vulnerable consumers; Shopping chain and disabled customers; Customer information; Navigation in retail premises; Interaction in the shop; Accessibility and the private market; Accessibility and user involvement; Accessibility and a common language; Universal design and retail premises; Concluding comments; Bibliography; Chapter 2: Accessibility in the EU markets; Accessibility in the global context; Accessibility and the CRPD; Accessibility in the European single market; Disabled customers; Information provision; Accessibility of retail premises; Accessibility in national markets: Lithuania and the UK; ‘Socially vulnerable’ consumers in Lithuania; ‘Vulnerable consumers’ in the UK; Accessibility in Lithuania; Accessibility in the UK; Concluding comments; Bibliography; Chapter 3: Communicative action and the EU markets; Market accessibility and a lifeworld; ‘System’ and ‘lifeworld’; EU policies and the lifeworld; Large business, SMEs and the lifeworld; Private market, customers and the lifeworld; Access to the discourse and power relations; Communicative action; Bargaining and arguing; Bargaining, arguing and international relations; Communicative rationality and Open Method of Coordination; Concluding comments; Bibliography;