Co-Production and Co-Creation

Taco Brandsen is Professor of Comparative Public Administration at Radboud University, The Netherlands; secretary-general of the European Association for Public Administration Accreditation (EAPAA); co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'; and editor-in-chief of the journal Voluntas.Trui Steen is Professor of Public Governance and Coproduction of Public Services at KU Leuven Public Governance Institute, Belgium. She is co-chair of the IIAS Study Group on 'Co-production of Public Services'.Bram Verschuere is Associate Professor in Public Management, Faculty of Economics and Business Administration, Ghent University, Belgium. He is co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'.

"This book’s interdisciplinary approach to co-production and co-creation is vital to advance debates in this field. It is particularly helpful to combine both academic and policy and practitioner perspectives." –Michelle Farr, University of Bristol, UK"Co-production and co-creation are timely topics with global relevance. This book fills a sorely needed gap that adds value on two fronts: within the academy and in the world of practice." –Brian N. Williams, University of Georgia, USA"Co-production and co-creation continue to fascinate and inspire public management as a practice and as a research field. The present volume presents a comprehensive overview of current dates and highlights a much needed interdisciplinary approach. Highly recommended for researchers and practitioners alike." –Carsten Greve, Copenhagen Business School, Denmark"This edited book offers a comprehensive overview of both terms and an extensive selection of case studies of the practice and challenges of co-production and co-creation in different settings around the globe." -Catherine Forde, University College Cork, Ireland

• Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives1. Introductory chapter 2. Definitions and Conceptual Clarification3. Service Management 4. Public Administration and Governance5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains12. Health care13. Education14. Environment, Energy and Mobility15. Community Development16. Policing and Safety17. Immigration, Refugees and Integration18. Poverty and Inequality19. Concluding Remarks on Co-production and Co-creation in Different SectorsPart 4: The Effects of Co-Production and Co-Creation20. Empowerment 21. Inclusive or exclusive public service delivery22. Trust23. Service quality24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government25. Concluding chapter: the future of co-production