Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society."Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society."Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society."Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society."Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.