Bokus
Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller, Trui Steen - Digital Co-Production of Public Services, Inbunden

Inbunden, Engelska, 2026

Digital Co-Production of Public Services

Citizens, Challenges and Cases

Av Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller, Trui Steen

Del i serien Policy, Administrative and Institutional Change series

1637 kr

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Beskrivning
This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.
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Edited by Taco Brandsen, Professor of Public Administration, Institute for Management Research, Radboud University, the Netherlands, Ina Radtke, Assistant Professor, Institute for Management Research, Radboud University, the Netherlands, A. Paula Rodriguez Müller, Researcher and Scientific Officer, Joint Research Centre, European Commission, Spain and Trui Steen, Professor of Public Governance and Co-Production of Public Services, Public Governance Institute, KU Leuven, Belgium

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‘This volume explores various aspects of digital co-production, its backgrounds and challenges, application of emerging technologies, critical aspects in the phase of practical application, opportunities and risks. The authors explore not only positive aspects of digital co-production, such as improving co-design, making co-production more inclusive through deducing information asymmetry and contributing to transparency, but also some of its negative consequences, such as failing accountability and rejection of responsibility, escalation of transaction costs, reinforced inequalities, erosion of democracy, and co-destruction of public value. The volume also hints at possible directions for future research in the field of digital co-production. The topic of digital co-production is rather new, while co-production has already been an established area of research for a while. Since the advancement of innovative technologies has been so fast, research on digital co-production holds enormous potentials as well as limitations, mostly due to the available technology, but also because of the capacities of the people in charge of adopting and understanding those technologies. Thus, the volume marks an impressive starting point of this kind of research.’

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