Geert Bouckaert – författare
678 kr
Skickas inom 7-10 vardagar
1 667 kr
Skickas inom 5-8 vardagar
Coordination of Public Sector Organizations
Shifting Patterns of Public Management
1 101 kr
Skickas inom 10-15 vardagar
2 824 kr
Skickas inom 10-15 vardagar
838 kr
Skickas inom 10-15 vardagar
1 570 kr
Tillfälligt slut
686 kr
Tillfälligt slut
Quality Improvement in European Public Services
Concepts, Cases and Commentary
3 436 kr
Skickas inom 3-6 vardagar
Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.
In Part Two seven case studies illuminate detailed operational issues in quality improvement by drawing on the experience of a range of different types of public services from a number of countries. The third part reviews the general lessons of the case studies in terms of fitting strategies for improvement to the purposes and circumstances of the organization in question, and reflects upon the nature of service quality and the range of approaches to its improvement.
1 844 kr
Skickas inom 3-6 vardagar
Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.
In Part Two seven case studies illuminate detailed operational issues in quality improvement by drawing on the experience of a range of different types of public services from a number of countries. The third part reviews the general lessons of the case studies in terms of fitting strategies for improvement to the purposes and circumstances of the organization in question, and reflects upon the nature of service quality and the range of approaches to its improvement.
449 kr
Skickas inom 7-10 vardagar
Organizational Performance and Measurement in the Public Sector
Toward Service, Effort and Accomplishment Reporting
1 009 kr
Skickas inom 10-15 vardagar
2 126 kr
Skickas inom 10-15 vardagar
663 kr
Skickas inom 10-15 vardagar
Local Public Sector Reforms in Times of Crisis
National Trajectories and International Comparisons
2 131 kr
Skickas inom 10-15 vardagar
Coordination of Public Sector Organizations
Shifting Patterns of Public Management
1 069 kr
Skickas inom 10-15 vardagar
1 738 kr
Skickas inom 7-10 vardagar
1 494 kr
Skickas inom 10-15 vardagar
1 494 kr
Skickas inom 10-15 vardagar
576 kr
Skickas inom 5-8 vardagar
557 kr
Skickas inom 5-8 vardagar
Public Administration in Ethiopia
Case Studies and Lessons for Sustainable Development
712 kr
Skickas inom 5-8 vardagar
210 kr
Skickas
Building Collaborative Governance in Times of Uncertainty
Pracademic Lessons from the Basque Gipuzkoa Province
374 kr
Skickas inom 5-8 vardagar
483 kr
Skickas inom 5-8 vardagar
557 kr
Skickas inom 5-8 vardagar