Joseph R. Keebler, PhD has over 10 years of experience conducting experimental and applied research in human factors, with a specific focus on training and teamwork in military, medical, and consumer domains. Joe currently serves as an assistant professor of human factors and systems at Embry Riddle Aeronautical University. Joe has led projects aimed at the implementation of human factors in complex, high-risk systems, to increase safety and human performance. This work includes command and control of tele-operated unmanned vehicles, communication and teamwork in medical systems, and development of simulation and gamification of training for advanced skills including playing the guitar and identifying combat vehicles. Joe’s work includes over 50 publications and over 60 presentations at national and international conferences.Prior to being an Assistant Professor at Embry-Riddle Aeronautical University, Elizabeth Lazzara received her doctorate in Applied Experimental Human Factors Psychology from the University of Central Florida where she also conducted research at the Institute for Simulation and Training in Orlando, Florida. Although she has had extensive experiences in military, academic, and commercial settings, Dr. Lazzara’s primary interests lie within improving the quality of patient care within the healthcare domain. She strives to make a long lasting and significant impact by examining and advancing the science and practice of clinical care and patient safety issues pertaining to human performance, teamwork, team training, and simulation-based training, and performance measurement.Paul Misasi has been a paramedic for thirteen years and currently serves as the Clinical Manager for Sedgwick County EMS (Kansas). He holds a Master of Science degree in Emergency Health Services from the University of Maryland, Baltimore County, a Master of Arts in Psychology and Bachelor of Science in Health Service Organization & Policy,

"Everyone in a leadership position in any organization needs the information and perspectives in this book. It will save lots of wear and tear on your employees and it will improve your effectiveness." — Mike Taigman, University of Maryland Baltimore County, USA

• List of figuresList of TablesNotes on contributors Foreword1. Introduction to Human Factors and Ergonomics of EMS2. Cognitive Factors in Emergency Medical Services3. Situation Awareness, Sociotechnical Systems, and Automation in Emergency Medical Services: Theory and Measurement4. Naturalistic Decision Making in Emergency Medical Services5. Stress and Performance in EMS6. Expertise and Decision Making in EMS7. Teams and Teamwork in Emergency Medical Services8. Defining the Pre-Hospital Care Multiteam System9. Cognitive Aids in Emergency Medical Services10. Exploring Telemedicine in Emergency Medical Services: Guidance in Implementation for Practitioners11. Communication and Patient Care Handover: Prehospital Emergency Preparation12. Changes From Within: How Paramedic Services can Lead the Way Human Factors is Implemented in Healthcare13. Disaster and Response in Emergency Medical Systems (EMS): Team Training to the Rescue14. Resilience Engineering in Prehospital EMS15. EMS Occupational Safety Issues, Implications, and RemediesIndex

Joseph R. Keebler, PhD has over 10 years of experience conducting experimental and applied research in human factors, with a specific focus on training and teamwork in military, medical, and consumer domains. Joe currently serves as an assistant professor of human factors and systems at Embry Riddle Aeronautical University. Joe has led projects aimed at the implementation of human factors in complex, high-risk systems, to increase safety and human performance. This work includes command and control of tele-operated unmanned vehicles, communication and teamwork in medical systems, and development of simulation and gamification of training for advanced skills including playing the guitar and identifying combat vehicles. Joe’s work includes over 50 publications and over 60 presentations at national and international conferences.Prior to being an Assistant Professor at Embry-Riddle Aeronautical University, Elizabeth Lazzara received her doctorate in Applied Experimental Human Factors Psychology from the University of Central Florida where she also conducted research at the Institute for Simulation and Training in Orlando, Florida. Although she has had extensive experiences in military, academic, and commercial settings, Dr. Lazzara’s primary interests lie within improving the quality of patient care within the healthcare domain. She strives to make a long lasting and significant impact by examining and advancing the science and practice of clinical care and patient safety issues pertaining to human performance, teamwork, team training, and simulation-based training, and performance measurement.Paul Misasi has been a paramedic for thirteen years and currently serves as the Clinical Manager for Sedgwick County EMS (Kansas). He holds a Master of Science degree in Emergency Health Services from the University of Maryland, Baltimore County, a Master of Arts in Psychology and Bachelor of Science in Health Service Organization & Policy,

"Everyone in a leadership position in any organization needs the information and perspectives in this book. It will save lots of wear and tear on your employees and it will improve your effectiveness." — Mike Taigman, University of Maryland Baltimore County, USA

• List of figuresList of TablesNotes on contributors Foreword1. Introduction to Human Factors and Ergonomics of EMS2. Cognitive Factors in Emergency Medical Services3. Situation Awareness, Sociotechnical Systems, and Automation in Emergency Medical Services: Theory and Measurement4. Naturalistic Decision Making in Emergency Medical Services5. Stress and Performance in EMS6. Expertise and Decision Making in EMS7. Teams and Teamwork in Emergency Medical Services8. Defining the Pre-Hospital Care Multiteam System9. Cognitive Aids in Emergency Medical Services10. Exploring Telemedicine in Emergency Medical Services: Guidance in Implementation for Practitioners11. Communication and Patient Care Handover: Prehospital Emergency Preparation12. Changes From Within: How Paramedic Services can Lead the Way Human Factors is Implemented in Healthcare13. Disaster and Response in Emergency Medical Systems (EMS): Team Training to the Rescue14. Resilience Engineering in Prehospital EMS15. EMS Occupational Safety Issues, Implications, and RemediesIndex

Joseph R. Keebler, PhD has over 10 years of experience conducting experimental and applied research in human factors, with a specific focus on training and teamwork in military, medical, and consumer domains. Joe currently serves as an assistant professor of human factors and systems at Embry Riddle Aeronautical University. Joe has led projects aimed at the implementation of human factors in complex, high-risk systems, to increase safety and human performance. This work includes command and control of tele-operated unmanned vehicles, communication and teamwork in medical systems, and development of simulation and gamification of training for advanced skills including playing the guitar and identifying combat vehicles. Joe’s work includes over 50 publications and over 60 presentations at national and international conferences.Prior to being an Assistant Professor at Embry-Riddle Aeronautical University, Elizabeth Lazzara received her doctorate in Applied Experimental Human Factors Psychology from the University of Central Florida where she also conducted research at the Institute for Simulation and Training in Orlando, Florida. Although she has had extensive experiences in military, academic, and commercial settings, Dr. Lazzara’s primary interests lie within improving the quality of patient care within the healthcare domain. She strives to make a long lasting and significant impact by examining and advancing the science and practice of clinical care and patient safety issues pertaining to human performance, teamwork, team training, and simulation-based training, and performance measurement.Paul Misasi has been a paramedic for thirteen years and currently serves as the Clinical Manager for Sedgwick County EMS (Kansas). He holds a Master of Science degree in Emergency Health Services from the University of Maryland, Baltimore County, a Master of Arts in Psychology and Bachelor of Science in Health Service Organization & Policy,

"Everyone in a leadership position in any organization needs the information and perspectives in this book. It will save lots of wear and tear on your employees and it will improve your effectiveness." — Mike Taigman, University of Maryland Baltimore County, USA

• List of figuresList of TablesNotes on contributors Foreword1. Introduction to Human Factors and Ergonomics of EMS2. Cognitive Factors in Emergency Medical Services3. Situation Awareness, Sociotechnical Systems, and Automation in Emergency Medical Services: Theory and Measurement4. Naturalistic Decision Making in Emergency Medical Services5. Stress and Performance in EMS6. Expertise and Decision Making in EMS7. Teams and Teamwork in Emergency Medical Services8. Defining the Pre-Hospital Care Multiteam System9. Cognitive Aids in Emergency Medical Services10. Exploring Telemedicine in Emergency Medical Services: Guidance in Implementation for Practitioners11. Communication and Patient Care Handover: Prehospital Emergency Preparation12. Changes From Within: How Paramedic Services can Lead the Way Human Factors is Implemented in Healthcare13. Disaster and Response in Emergency Medical Systems (EMS): Team Training to the Rescue14. Resilience Engineering in Prehospital EMS15. EMS Occupational Safety Issues, Implications, and RemediesIndex