Mike Tricker, Mike Luck, Rob Pocock

'A comprehensive and rigorous introduction to the relevance, planning and management of Market research in the areas of health and social care.' - B Collignon, European Foundation for Management Development

• Part I Markets and market research 1 The relevance of market research for health and social care 2 Markets and market research 3 Strategy, marketing and market research in health and social care Organizations Part 2 Market research methods 4 Design and management of market research 5 Observation, focus groups and narratives 6 Designing surveys 7 Data preparation 8 Processing personal data: the legal framework 9 Analysing data 10 Interactive methods in public service design in Austria Part 3 Applications of market research 11 Non-residential care charging policy in Southwark London Borough 12 Healthy Living Centres: urban regeneration in Stoke 13 Entering the private health care market in Thailand 221 Evaluating the introduction of quality assurance in residential and nursing Homes 15 Assessing the need for family planning services in Coventry 16 Using SERVQUAL to measure service quality at an NHS specialist Laboratory 17 Patient and staff views of a new appointment system in a South African health centre 18 Market research in the emerging market of forensic mental health Part 4 Prospects for market research 19 The prospects for market research in health and social care

Mike Tricker, Mike Luck, Rob Pocock

'A comprehensive and rigorous introduction to the relevance, planning and management of Market research in the areas of health and social care.' - B Collignon, European Foundation for Management Development

• Part I Markets and market research 1 The relevance of market research for health and social care 2 Markets and market research 3 Strategy, marketing and market research in health and social care Organizations Part 2 Market research methods 4 Design and management of market research 5 Observation, focus groups and narratives 6 Designing surveys 7 Data preparation 8 Processing personal data: the legal framework 9 Analysing data 10 Interactive methods in public service design in Austria Part 3 Applications of market research 11 Non-residential care charging policy in Southwark London Borough 12 Healthy Living Centres: urban regeneration in Stoke 13 Entering the private health care market in Thailand 221 Evaluating the introduction of quality assurance in residential and nursing Homes 15 Assessing the need for family planning services in Coventry 16 Using SERVQUAL to measure service quality at an NHS specialist Laboratory 17 Patient and staff views of a new appointment system in a South African health centre 18 Market research in the emerging market of forensic mental health Part 4 Prospects for market research 19 The prospects for market research in health and social care

Mike Tricker, Mike Luck, Rob Pocock

'A comprehensive and rigorous introduction to the relevance, planning and management of Market research in the areas of health and social care.' - B Collignon, European Foundation for Management Development

• Part I Markets and market research 1 The relevance of market research for health and social care 2 Markets and market research 3 Strategy, marketing and market research in health and social care Organizations Part 2 Market research methods 4 Design and management of market research 5 Observation, focus groups and narratives 6 Designing surveys 7 Data preparation 8 Processing personal data: the legal framework 9 Analysing data 10 Interactive methods in public service design in Austria Part 3 Applications of market research 11 Non-residential care charging policy in Southwark London Borough 12 Healthy Living Centres: urban regeneration in Stoke 13 Entering the private health care market in Thailand 221 Evaluating the introduction of quality assurance in residential and nursing Homes 15 Assessing the need for family planning services in Coventry 16 Using SERVQUAL to measure service quality at an NHS specialist Laboratory 17 Patient and staff views of a new appointment system in a South African health centre 18 Market research in the emerging market of forensic mental health Part 4 Prospects for market research 19 The prospects for market research in health and social care