Social Media in Disaster Response

Liza Potts is an assistant professor in the Department of Writing, Rhetoric, and American Cultures at Michigan State University. She is a senior researcher at Writing in Digital Environments Research Center, the director of user experience at MATRIX, and a collaborator at Creativity Exploratory—a practice-based addition to the College of Arts and Letters curriculum. Her research interests include technologically mediated communication, experience architecture, and participatory culture. Potts is the chair of the Association for Computer Machinery's Special Interest Group on Design of Communication (ACM: SIGDOC) and the co-editor of Communication Design Quarterly Review. She has worked for Microsoft, consultancies, and start-ups as a director, user experience architect, and program manager.

• 1: Experience, Disaster, and the Social WebArchitecting Mediated SystemsThe Social WebDisaster, Communication, and the Social WebDisaster CasesOverview of ChaptersWho this Book is for2: Methods for Researching and Architecting the Social WebUsers and ParticipantsContent and ExchangeNetworks and AgencyIdentifying and MappingConclusion3: Locating Data in the Aftermath of Hurricane KatrinaEcosystems and DataLocating Data and Sources in the Wake of Hurricane KatrinaPractical SolutionsConclusion4: Validating Information during the London BombingsEcosystems and InformationTracing the Translation from Data to Information in the London BombingsPractical SolutionsConclusion5: Transferring Knowledge During the Mumbai AttacksEcosystems and KnowledgeDistributing Knowledge Across SystemsPractical SolutionsConclusion6: Architecting Systems for ParticipationNew Disasters: Participant Innovations and Continued StrugglesFrameworks for Participant-Centered ArchitecturesParticipatory Futures