Sally Brown has worked in higher education for more than twenty years and was most recently Director of Membership Services at the Institute for Learning and Teaching in Higher Education. As well as working at Leeds Metropolitan University as Professor of Higher Education Diversity in Learning and Teaching , Professor Brown was Acting Associate Dean at Anglia Polytechnic University and Visiting Professor at the Robert Gordon University, Aberdeen and Buckinghamshire Chilterns University College. She also undertakes consultancy on learning and teaching issues in higher education across the UK and internationally including Australia, New Zealand, US, Canada, Germany, Denmark, Norway, Sweden, the Netherlands, Israel, Greece, Singapore and Ireland. She holds a Staff and Educational Development Association (SEDA) Fellowship, is an honorary Life Member of the Hellenic Adult and Distance Learning Association and an ILTHE (now Higher Education Academy) accredited member. She was also founding series editor for the ILTHE Effective Learning series with Kogan Page from 1999 onwards and was founding editor of the ILTHE journal Active Learning in Higher Education, published in conjunction with Sage Publishers.She is widely published and has edited more than a dozen volumes for Routledge and Kogan Page: her best known publications include Internationalising Higher Education, 2007 Routledge (edited with Elspeth Jones); Towards Inclusive Learning, 2006 Routledge (edited with Mike Adams); Higher Education, 2007 Kogan Page, with Elspeth Jones; Assessing Learners in Higher Education, with Peter Knight,  Kogan Page 1994; Strategies for Diversifying Assessment, with Chris Rust and Graham Gibbs, OCSD 1994; Assessment Matters in Higher Education: Choosing and Using Diverse Approaches (edited with Angela Glasner); Open University Press 1999; The Lecturers Toolkit (with Phil Race), Kogan Page 1998 and Lecturing – a Practical Guide (with Phil Race), Kogan Page 2002. She was founding series editor for Kogan Page series on Staff and Educational Development until July 1999 and edited in that series Internal Audit in Higher Education (with Alison Holmes), Kogan Page 2000; Computer-Aided Assessment (with Phil Race and Joanna Bull), Kogan Page 1999; Benchmarking and Threshold Standards (with Michael Armstrong and Helen Smith), Kogan Page 1999; Facing Up to Radical Change in Universities and Colleges, (with Gail Thompson and Steve Armstrong), Kogan Page 1997; Enabling Student Learning (with Gina Wisker), Kogan Page 1996; Resource Based Learning (with Brenda Smith) Kogan Page July 1996 and Research, Teaching and Learning (with Brenda Smith), Kogan Page 1995.Steve Denton was born in Oldham in 1965. He graduated in Law from Lancaster University in 1986; following which he spent a further year as a sabbatical officer on the Students' Union. He began his career in 1987 with Hounslow Borough Council in West London, starting as a management trainee; and progressed and developed through a variety of central administrative and policy support roles. He followed this with a brief spell at Surrey County Council. In 1997, he became University Secretary and Clerk to the Board at Thames Valley University, based in Ealing, West London and Slough, Berkshire. He had responsibility for governance and legal matters, property and estates, human resources, and local community relations; and was centrally involved in development and implementation of the University’s recovery plan during a period of substantial complexity. In May 2001, Steve relocated to Yorkshire, becoming University Secretary and Clerk to the Board at Leeds Metropolitan University.In February 2004, Steve became Registrar and Secretary of the University, bringing together a range of University wide student administrative and support services, including governance and legal matters, the academic registry, planning, student services, communication and marketing and widening access and participation. He was made a Pro-Vice-Chancellor in November 2005. Steve is also Chair of UNIPOL Student Homes, Honorary Treasurer of AHUA and a member of the national executive of the Association of University Administrators (AUA).

• List of Illustrations1. Beyond Bureaucracy: Managing the University Year, Steve Denton with Sally BrownPART I: Selecting and Inducting Students2. Effective Marketing in Higher Education, Rosemary Stamp, Dennis Kelly and Anne Maruma3. Making Students Welcome: The Admissions Process, Jean Grier, Roseanna Cross and Oluwatoyin Gladstone Oshun4. Commencement of the Academic Year: Welcoming, Inducting and Developing Students, Michelle Morgan and Sally Brown5. Establishing and Running a Scholarship Programme, James ForshawPART II: Managing Throughout the University Year6. The Students’ Union Year, Mark Grayling and Gail Stephens7. Managing Course Administration, Christine Child, Sue King, Rachel Lander and John Ryan8. One Great Day: Organising Graduation Ceremonies, Pam Fearnley, Rachel Frost, Maz Brook and James ArthurPART III: Assuring the Quality of the Student Learning Experience9. Managing Assessment Systems and Processes, Sandra Mienczakowski, Paul Kelly, Christine Bexton and Ian Hamley10. Dealing with Complaints and Appeals, Liz Buckton with Lis Child and Jackie Flowers11. Scrutinising Quality: Working with External Examiners and Others to Maintain Standards, Katie Akerman and Phil Cardew12. Launching the New University Presence: The Case of University Campus Suffolk, Peter Funnell and Tony Rich13. Assuring the Quality of Educational Provision in Universities, John DishmanPART IV: Maximising Student and Staff Engagement14. Getting the Most from Staff: Using Talents to the Full, Stewart Harper, Sarah Gray, Sue North and Sally Brown with Kathy Ashton15. University-Community Engagement: Analysing an Emerging Field, Max Farrar with Richard Taylor16. Practical Examples of University-Community Engagement: Some Case Studies from Leeds Met, Sally Brown, David Ward, Chris Bailey, Pete Rodgers, Tina Conkar, Michael Gray, Brigid McClure, Inder Hunjan and Jill Adam17. Employability: Realising the Potential of a University Education, Simon Barrie, Jacqueline Andrews, Laura Dean and Inta Heimanis18. Conclusion: Leading the University beyond Bureaucracy, Sally Brown with Steve DentonList of ContributorsIndex

Sally Brown has worked in higher education for more than twenty years and was most recently Director of Membership Services at the Institute for Learning and Teaching in Higher Education. As well as working at Leeds Metropolitan University as Professor of Higher Education Diversity in Learning and Teaching , Professor Brown was Acting Associate Dean at Anglia Polytechnic University and Visiting Professor at the Robert Gordon University, Aberdeen and Buckinghamshire Chilterns University College. She also undertakes consultancy on learning and teaching issues in higher education across the UK and internationally including Australia, New Zealand, US, Canada, Germany, Denmark, Norway, Sweden, the Netherlands, Israel, Greece, Singapore and Ireland. She holds a Staff and Educational Development Association (SEDA) Fellowship, is an honorary Life Member of the Hellenic Adult and Distance Learning Association and an ILTHE (now Higher Education Academy) accredited member. She was also founding series editor for the ILTHE Effective Learning series with Kogan Page from 1999 onwards and was founding editor of the ILTHE journal Active Learning in Higher Education, published in conjunction with Sage Publishers.She is widely published and has edited more than a dozen volumes for Routledge and Kogan Page: her best known publications include Internationalising Higher Education, 2007 Routledge (edited with Elspeth Jones); Towards Inclusive Learning, 2006 Routledge (edited with Mike Adams); Higher Education, 2007 Kogan Page, with Elspeth Jones; Assessing Learners in Higher Education, with Peter Knight,  Kogan Page 1994; Strategies for Diversifying Assessment, with Chris Rust and Graham Gibbs, OCSD 1994; Assessment Matters in Higher Education: Choosing and Using Diverse Approaches (edited with Angela Glasner); Open University Press 1999; The Lecturers Toolkit (with Phil Race), Kogan Page 1998 and Lecturing – a Practical Guide (with Phil Race), Kogan Page 2002. She was founding series editor for Kogan Page series on Staff and Educational Development until July 1999 and edited in that series Internal Audit in Higher Education (with Alison Holmes), Kogan Page 2000; Computer-Aided Assessment (with Phil Race and Joanna Bull), Kogan Page 1999; Benchmarking and Threshold Standards (with Michael Armstrong and Helen Smith), Kogan Page 1999; Facing Up to Radical Change in Universities and Colleges, (with Gail Thompson and Steve Armstrong), Kogan Page 1997; Enabling Student Learning (with Gina Wisker), Kogan Page 1996; Resource Based Learning (with Brenda Smith) Kogan Page July 1996 and Research, Teaching and Learning (with Brenda Smith), Kogan Page 1995.Steve Denton was born in Oldham in 1965. He graduated in Law from Lancaster University in 1986; following which he spent a further year as a sabbatical officer on the Students' Union. He began his career in 1987 with Hounslow Borough Council in West London, starting as a management trainee; and progressed and developed through a variety of central administrative and policy support roles. He followed this with a brief spell at Surrey County Council. In 1997, he became University Secretary and Clerk to the Board at Thames Valley University, based in Ealing, West London and Slough, Berkshire. He had responsibility for governance and legal matters, property and estates, human resources, and local community relations; and was centrally involved in development and implementation of the University’s recovery plan during a period of substantial complexity. In May 2001, Steve relocated to Yorkshire, becoming University Secretary and Clerk to the Board at Leeds Metropolitan University.In February 2004, Steve became Registrar and Secretary of the University, bringing together a range of University wide student administrative and support services, including governance and legal matters, the academic registry, planning, student services, communication and marketing and widening access and participation. He was made a Pro-Vice-Chancellor in November 2005. Steve is also Chair of UNIPOL Student Homes, Honorary Treasurer of AHUA and a member of the national executive of the Association of University Administrators (AUA).

• List of Illustrations1. Beyond Bureaucracy: Managing the University Year, Steve Denton with Sally BrownPART I: Selecting and Inducting Students2. Effective Marketing in Higher Education, Rosemary Stamp, Dennis Kelly and Anne Maruma3. Making Students Welcome: The Admissions Process, Jean Grier, Roseanna Cross and Oluwatoyin Gladstone Oshun4. Commencement of the Academic Year: Welcoming, Inducting and Developing Students, Michelle Morgan and Sally Brown5. Establishing and Running a Scholarship Programme, James ForshawPART II: Managing Throughout the University Year6. The Students’ Union Year, Mark Grayling and Gail Stephens7. Managing Course Administration, Christine Child, Sue King, Rachel Lander and John Ryan8. One Great Day: Organising Graduation Ceremonies, Pam Fearnley, Rachel Frost, Maz Brook and James ArthurPART III: Assuring the Quality of the Student Learning Experience9. Managing Assessment Systems and Processes, Sandra Mienczakowski, Paul Kelly, Christine Bexton and Ian Hamley10. Dealing with Complaints and Appeals, Liz Buckton with Lis Child and Jackie Flowers11. Scrutinising Quality: Working with External Examiners and Others to Maintain Standards, Katie Akerman and Phil Cardew12. Launching the New University Presence: The Case of University Campus Suffolk, Peter Funnell and Tony Rich13. Assuring the Quality of Educational Provision in Universities, John DishmanPART IV: Maximising Student and Staff Engagement14. Getting the Most from Staff: Using Talents to the Full, Stewart Harper, Sarah Gray, Sue North and Sally Brown with Kathy Ashton15. University-Community Engagement: Analysing an Emerging Field, Max Farrar with Richard Taylor16. Practical Examples of University-Community Engagement: Some Case Studies from Leeds Met, Sally Brown, David Ward, Chris Bailey, Pete Rodgers, Tina Conkar, Michael Gray, Brigid McClure, Inder Hunjan and Jill Adam17. Employability: Realising the Potential of a University Education, Simon Barrie, Jacqueline Andrews, Laura Dean and Inta Heimanis18. Conclusion: Leading the University beyond Bureaucracy, Sally Brown with Steve DentonList of ContributorsIndex

Sally Brown has worked in higher education for more than twenty years and was most recently Director of Membership Services at the Institute for Learning and Teaching in Higher Education. As well as working at Leeds Metropolitan University as Professor of Higher Education Diversity in Learning and Teaching , Professor Brown was Acting Associate Dean at Anglia Polytechnic University and Visiting Professor at the Robert Gordon University, Aberdeen and Buckinghamshire Chilterns University College. She also undertakes consultancy on learning and teaching issues in higher education across the UK and internationally including Australia, New Zealand, US, Canada, Germany, Denmark, Norway, Sweden, the Netherlands, Israel, Greece, Singapore and Ireland. She holds a Staff and Educational Development Association (SEDA) Fellowship, is an honorary Life Member of the Hellenic Adult and Distance Learning Association and an ILTHE (now Higher Education Academy) accredited member. She was also founding series editor for the ILTHE Effective Learning series with Kogan Page from 1999 onwards and was founding editor of the ILTHE journal Active Learning in Higher Education, published in conjunction with Sage Publishers.She is widely published and has edited more than a dozen volumes for Routledge and Kogan Page: her best known publications include Internationalising Higher Education, 2007 Routledge (edited with Elspeth Jones); Towards Inclusive Learning, 2006 Routledge (edited with Mike Adams); Higher Education, 2007 Kogan Page, with Elspeth Jones; Assessing Learners in Higher Education, with Peter Knight,  Kogan Page 1994; Strategies for Diversifying Assessment, with Chris Rust and Graham Gibbs, OCSD 1994; Assessment Matters in Higher Education: Choosing and Using Diverse Approaches (edited with Angela Glasner); Open University Press 1999; The Lecturers Toolkit (with Phil Race), Kogan Page 1998 and Lecturing – a Practical Guide (with Phil Race), Kogan Page 2002. She was founding series editor for Kogan Page series on Staff and Educational Development until July 1999 and edited in that series Internal Audit in Higher Education (with Alison Holmes), Kogan Page 2000; Computer-Aided Assessment (with Phil Race and Joanna Bull), Kogan Page 1999; Benchmarking and Threshold Standards (with Michael Armstrong and Helen Smith), Kogan Page 1999; Facing Up to Radical Change in Universities and Colleges, (with Gail Thompson and Steve Armstrong), Kogan Page 1997; Enabling Student Learning (with Gina Wisker), Kogan Page 1996; Resource Based Learning (with Brenda Smith) Kogan Page July 1996 and Research, Teaching and Learning (with Brenda Smith), Kogan Page 1995.Steve Denton was born in Oldham in 1965. He graduated in Law from Lancaster University in 1986; following which he spent a further year as a sabbatical officer on the Students' Union. He began his career in 1987 with Hounslow Borough Council in West London, starting as a management trainee; and progressed and developed through a variety of central administrative and policy support roles. He followed this with a brief spell at Surrey County Council. In 1997, he became University Secretary and Clerk to the Board at Thames Valley University, based in Ealing, West London and Slough, Berkshire. He had responsibility for governance and legal matters, property and estates, human resources, and local community relations; and was centrally involved in development and implementation of the University’s recovery plan during a period of substantial complexity. In May 2001, Steve relocated to Yorkshire, becoming University Secretary and Clerk to the Board at Leeds Metropolitan University.In February 2004, Steve became Registrar and Secretary of the University, bringing together a range of University wide student administrative and support services, including governance and legal matters, the academic registry, planning, student services, communication and marketing and widening access and participation. He was made a Pro-Vice-Chancellor in November 2005. Steve is also Chair of UNIPOL Student Homes, Honorary Treasurer of AHUA and a member of the national executive of the Association of University Administrators (AUA).

• List of Illustrations1. Beyond Bureaucracy: Managing the University Year, Steve Denton with Sally BrownPART I: Selecting and Inducting Students2. Effective Marketing in Higher Education, Rosemary Stamp, Dennis Kelly and Anne Maruma3. Making Students Welcome: The Admissions Process, Jean Grier, Roseanna Cross and Oluwatoyin Gladstone Oshun4. Commencement of the Academic Year: Welcoming, Inducting and Developing Students, Michelle Morgan and Sally Brown5. Establishing and Running a Scholarship Programme, James ForshawPART II: Managing Throughout the University Year6. The Students’ Union Year, Mark Grayling and Gail Stephens7. Managing Course Administration, Christine Child, Sue King, Rachel Lander and John Ryan8. One Great Day: Organising Graduation Ceremonies, Pam Fearnley, Rachel Frost, Maz Brook and James ArthurPART III: Assuring the Quality of the Student Learning Experience9. Managing Assessment Systems and Processes, Sandra Mienczakowski, Paul Kelly, Christine Bexton and Ian Hamley10. Dealing with Complaints and Appeals, Liz Buckton with Lis Child and Jackie Flowers11. Scrutinising Quality: Working with External Examiners and Others to Maintain Standards, Katie Akerman and Phil Cardew12. Launching the New University Presence: The Case of University Campus Suffolk, Peter Funnell and Tony Rich13. Assuring the Quality of Educational Provision in Universities, John DishmanPART IV: Maximising Student and Staff Engagement14. Getting the Most from Staff: Using Talents to the Full, Stewart Harper, Sarah Gray, Sue North and Sally Brown with Kathy Ashton15. University-Community Engagement: Analysing an Emerging Field, Max Farrar with Richard Taylor16. Practical Examples of University-Community Engagement: Some Case Studies from Leeds Met, Sally Brown, David Ward, Chris Bailey, Pete Rodgers, Tina Conkar, Michael Gray, Brigid McClure, Inder Hunjan and Jill Adam17. Employability: Realising the Potential of a University Education, Simon Barrie, Jacqueline Andrews, Laura Dean and Inta Heimanis18. Conclusion: Leading the University beyond Bureaucracy, Sally Brown with Steve DentonList of ContributorsIndex