Management of Violence and Aggression

"An invaluable tool for trained and untrained practitioners from any sphere of health care work. It adds to the rapidly growing body of knowledge in this area, but becomes a standard by which others can be measured ." Stephen Worth MPhil, BSc (Hons) RNT, RCNT, Nurse Teacher University of Manchester, Nurse Education Today No 20, January 2000theories are discussed in this book; they are useful and mentally stimulating. But there is also a great deal of really useful, practical advice about personal alarms, diversionary tactics methods of avoiding the escalation of aggression and reducing tension. I certainly recommend it highly. " Michael Johnson, Membership Manager, The Association of Medical Secretaries, Practice Manager, Administrators and Receptionists

• Section 1: General Overview of Violence and AggressionIntroductionThe Dynamic of Violence and AggressionPhases of Violence and AggressionSection 2: Options Available in the Phases of Violence and AggressionPhase 1: Phase of Relative NormalityObservation, Surveillance and Diversionary TechniquesResources and Staffing Phase 2: Phase of Pre-Aggression. Intervention Modalities and ModelsControlling Measures and Management Phase 3: Phase of Attack Isolation TechniquesPhysical Restraint Mechanical Control Chemical ControlSection 3: Corollaries of Violence and AggressionSerious SituationsInjuries, Job Stress and BurnoutLearning from Experience