Diversity at Work

The Editors Bernardo M. Ferdman, Ph.D. (Editor) is professor of organizational psychology at Alliant International University in San Diego and a leadership and organization development consultant. He is a SIOP Fellow and consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, Latinos & Latinas in the workplace, and bringing one’s whole self to work. Barbara R. Deane (Associate Editor) is editor-in-chief for DiversityCentral.com and the Cultural Diversity at Work Archive and vice-president of The GilDeane Group, Inc. She writes, edits, consults, and speaks on diversity and inclusion and cross-cultural business issues. A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.

• List of Tables, Figures, and Exhibits xiiiForeword xviiAllan H. Church and Janine WaclawskiPreface and Acknowledgments xxiBernardo M. Ferdman and Barbara R. DeaneThe Editors xxxiiiThe Authors xxxvPart One: Frameworks for Understanding Inclusion 11 The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework 3Bernardo M. Ferdman2 Communicating About Diversity and Inclusion 55V. Robert HaylesPart Two: Individual and Interpersonal Perspectives and Practices 913 Creating Inclusion for Oneself: Knowing, Accepting, and Expressing One’s Whole Self at Work 93Bernardo M. Ferdman and Laura Morgan Roberts4 Strengthening Interpersonal Awareness and Fostering Relational Eloquence 128Ilene C. Wasserman5 Intercultural Competence: Vital Perspectives for Diversity and Inclusion 155Janet M. Bennett6 The Work of Inclusive Leadership: Fostering Authentic Relationships, Modeling Courage andHumility 177Plácida V. GallegosPart Three: Organizational and Societal Perspectives and Practices 2037 From Diversity to Inclusion: An Inclusion Equation 205Mary-Frances Winters8 Inclusive Human Resource Management: Best Practices and the Changing Role of Human Resources229Lynn R. Offermann and Tessa E. Basford9 Inclusive Organization Development: An Integration of Two Disciplines 260Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller10 The Development of Inclusive Leadership Practice and Processes 296Lize Booysen11 Creating Inclusive Climates in Diverse Organizations 330Lisa H. Nishii and Robert E. Rich12 Models of Global Diversity Management 364Karsten Jonsen and Mustafa Özbilgin13 Fostering Inclusion from the Inside Out to Create an Inclusive Workplace: Corporate andOrganizational Efforts in the Community and the Global Society 391Michàlle E. Mor Barak and Preeya DayaPart Four: Key Application Issues and Domains 41314 Global Benchmarks for Diversity and Inclusion 415Julie O’Mara15 The Chief Diversity Officer’s View of the Diversity and Inclusion Journey at Weyerhaeuser 431Effenus Henderson16 Creating Diverse and Inclusive Colleges and Universities 451Kumea Shorter-Gooden17 Fostering Inclusion from the Outside In: Engaging Diverse Citizens in Dialogue and Decision Making482Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown18 Building a Culture of Inclusion: The Case of UNAIDS 506Alan Richter19 Inclusion at Societal Fault Lines: Aboriginal Peoples of Australia 520Charmine E. J. Härtel, Dennis Appo, and Bill HartPart Five: Moving Forward 54720 Inclusion as a Transformational Diversity and Business Strategy 549Michael L. Wheeler21 An I/O Psychologist’s Perspective on Diversity and Inclusion in the Workplace 564Angelo S. DeNisi22 Inclusion: Old Wine in New Bottles? 580Stella M. Nkomo23 Practicing Inclusion: Looking Back and Looking Ahead 593Bernardo M. Ferdman and Barbara R. DeaneName Index 601Subject Index 613