Esther Lee Yook is Speaking Center Director and faculty of communication at the University of Mary Washington. Wendy Atkins-Sayreis assistant professor of communication studies and Speaking Center Director at the University of Southern Mississippi.

[The book] is a strong collection of essays. . . .This edited book aims to address those involved [in higher education] including tutors, directors, faculty, administrators, scholars, and others involved in higher education. . . .Overall the editors were successful in compiling a book of articles grounded in research and current theories to articulate the value, growth, and development of communication centers. . . .[the book] was truly well developed for all us in higher education in multiple disciplines. . . .It is critical that this book be used as a resources and guide not simply for conversation but for action in solving more of the oral communication competency issues that we are increasingly confronted with from various angles.

• Part 1. Benefits to Higher EducationChapter 1. Communication Centers and Retention in Higher Education: Is There a Link? Chapter 2. Speaking Our Minds: Communication Centers and Critical ThinkingChapter 3. Communication Centers and Liberal Arts Education: Problems and Possibilities Associated with Cross-Disciplinary Engagements Chapter 4. The Communication Center: A Critical Site of Intervention for Student EmpowermentChapter 5. The Role Becomes Them: Examining Communication Center Alumni Experiences Part 2. Challenges to Today's CentersChapter 6. Ethics and the Communication Center: Chameleon or Tortoise? Chapter 7. The Blind Leading the Blind? An Ethnographic Heuristic for Communication CentersChapter 8. Learning to Tell What You Know: A Communication Intervention for Biology StudentsChapter 9. Using Theory and Research to Increase Student Use of Communication Center ServicesChapter 10. Focusing on Faculty: The Importance of Faculty Support to Communication Center SuccessPart 3. Alternative Models for Communication CentersChapter 11. Communication Center Ethos: Remediating Space, Encouraging CollaborationChapter 12. The Combined Centers Approach: How Speaking and Writing Centers Can Work TogetherChapter 13. Course Management Systems: Creating Alternative Avenues for Student Access of Communication CentersChapter 14. Virtual Communication Centers: A Resource for Building Oral CompetencyChapter 15. The Implementation of Computer-Mediated Communication in Communication CentersPart 4. New Directions in Consultant TrainingChapter 16. Technology Tutoring: Communication Centers Take the LeadChapter 17. Using Empathetic Listening to Build Client Relationships at the CenterChapter 18. Best Practices in Communication Center Training and Training Assessment

Esther Lee Yook is Speaking Center Director and faculty of communication at the University of Mary Washington. Wendy Atkins-Sayreis assistant professor of communication studies and Speaking Center Director at the University of Southern Mississippi.

[The book] is a strong collection of essays. . . .This edited book aims to address those involved [in higher education] including tutors, directors, faculty, administrators, scholars, and others involved in higher education. . . .Overall the editors were successful in compiling a book of articles grounded in research and current theories to articulate the value, growth, and development of communication centers. . . .[the book] was truly well developed for all us in higher education in multiple disciplines. . . .It is critical that this book be used as a resources and guide not simply for conversation but for action in solving more of the oral communication competency issues that we are increasingly confronted with from various angles.

• Part 1. Benefits to Higher EducationChapter 1. Communication Centers and Retention in Higher Education: Is There a Link? Chapter 2. Speaking Our Minds: Communication Centers and Critical ThinkingChapter 3. Communication Centers and Liberal Arts Education: Problems and Possibilities Associated with Cross-Disciplinary Engagements Chapter 4. The Communication Center: A Critical Site of Intervention for Student EmpowermentChapter 5. The Role Becomes Them: Examining Communication Center Alumni Experiences Part 2. Challenges to Today's CentersChapter 6. Ethics and the Communication Center: Chameleon or Tortoise? Chapter 7. The Blind Leading the Blind? An Ethnographic Heuristic for Communication CentersChapter 8. Learning to Tell What You Know: A Communication Intervention for Biology StudentsChapter 9. Using Theory and Research to Increase Student Use of Communication Center ServicesChapter 10. Focusing on Faculty: The Importance of Faculty Support to Communication Center SuccessPart 3. Alternative Models for Communication CentersChapter 11. Communication Center Ethos: Remediating Space, Encouraging CollaborationChapter 12. The Combined Centers Approach: How Speaking and Writing Centers Can Work TogetherChapter 13. Course Management Systems: Creating Alternative Avenues for Student Access of Communication CentersChapter 14. Virtual Communication Centers: A Resource for Building Oral CompetencyChapter 15. The Implementation of Computer-Mediated Communication in Communication CentersPart 4. New Directions in Consultant TrainingChapter 16. Technology Tutoring: Communication Centers Take the LeadChapter 17. Using Empathetic Listening to Build Client Relationships at the CenterChapter 18. Best Practices in Communication Center Training and Training Assessment