David Carr teaches at the University of North Carolina, Chapel Hill. His essays, articles and reviews have appeared in Museum News, Curator, Public Libraries, and in other journals and collections.

Would that all cultural or public officials had David Carr's ability, even determination, to observe, to explain, and to share insights about the role of our cultural institutions in our communities.

• Chapter 1 Introduction: Reflective UsersChapter 2 1. The Cognitive Management of Cultural InstitutionsChapter 3 2. What I Saw in the MuseumChapter 4 3. What I Read in the LibraryChapter 5 4. Wanting, at TenChapter 6 5. Rescuing the UserChapter 7 6. Reading Beyond the MuseumChapter 8 7. Five Thoughtful ExercisesChapter 9 8. Observing CollaborationChapter 10 9. What Do We WantChapter 11 10. Heroic Life, Learning LifeChapter 12 11. MemoryChapter 13 12. A Place Not a PlaceChapter 14 13. Invisible Actions, Invisible Traces

David Carr teaches at the University of North Carolina, Chapel Hill. His essays, articles and reviews have appeared in Museum News, Curator, Public Libraries, and in other journals and collections.

Would that all cultural or public officials had David Carr's ability, even determination, to observe, to explain, and to share insights about the role of our cultural institutions in our communities.

• Chapter 1 Introduction: Reflective UsersChapter 2 1. The Cognitive Management of Cultural InstitutionsChapter 3 2. What I Saw in the MuseumChapter 4 3. What I Read in the LibraryChapter 5 4. Wanting, at TenChapter 6 5. Rescuing the UserChapter 7 6. Reading Beyond the MuseumChapter 8 7. Five Thoughtful ExercisesChapter 9 8. Observing CollaborationChapter 10 9. What Do We WantChapter 11 10. Heroic Life, Learning LifeChapter 12 11. MemoryChapter 13 12. A Place Not a PlaceChapter 14 13. Invisible Actions, Invisible Traces

David Carr teaches at the University of North Carolina, Chapel Hill. His essays, articles and reviews have appeared in Museum News, Curator, Public Libraries, and in other journals and collections.

Would that all cultural or public officials had David Carr's ability, even determination, to observe, to explain, and to share insights about the role of our cultural institutions in our communities.

• Chapter 1 Introduction: Reflective UsersChapter 2 1. The Cognitive Management of Cultural InstitutionsChapter 3 2. What I Saw in the MuseumChapter 4 3. What I Read in the LibraryChapter 5 4. Wanting, at TenChapter 6 5. Rescuing the UserChapter 7 6. Reading Beyond the MuseumChapter 8 7. Five Thoughtful ExercisesChapter 9 8. Observing CollaborationChapter 10 9. What Do We WantChapter 11 10. Heroic Life, Learning LifeChapter 12 11. MemoryChapter 13 12. A Place Not a PlaceChapter 14 13. Invisible Actions, Invisible Traces