Ronald B. Cullen is CEO of Performance Management Solutions, Australia. Donald P. Cushman is CEO of The Cushman Group and Professor Emeritus of Communication, University at Albany, State University of New York. He has written many books, including High-Speed Management and Organizational Communication in the 1990s: A Reader, coedited with Sarah Sanderson King, also published by SUNY Press.

"An important book. Cullen and Cushman offer models and tools particularly suited for the political realities of the public sector environment." — Susanne R. Morris, Management Training and Development Institute, Washington, D.C."Cullen and Cushman present a comprehensive description of the major global trends and governmental, technological, economic, and social pressures that are now affecting all nations, with an astute analysis of the emerging framework within which all governments are now attempting to transition into new formats of management. Utilizing models from private sector management theory, the authors suggest sweeping reforms needed by government management to meet new challenges of competition and performance expectations, presenting detailed strategies for accomplishing those reforms." — Richard J. Dieker, Western Michigan University

• List of ExhibitsAcknowledgments 1. Government in Crises Part I. A Vision to Guide Government Reform 2. Lessons from Business 3. The Management of Transitions to National Competitiveness 4. Implementation Strategies for Competitive Government 5. Responding to External Pressures: Value-Chain Coalignment and the Delivery of Government Services 6. Leadership Strategies for Transforming Governmental Competitiveness Part II. A Management Platform for Government Change 7. The Challenge of Transition 8. Planning and Evaluation Strategies for Competitive Government 9. Reinventing and Reengineering Government Management Systems and Values 10. Resource Management Strategies for Competitive Government 11. Governance Systems and Management Reform Part III. Benchmarking the Transition to Competitive Government 12. Managing Transitions to National Competitiveness ReferencesIndex