cas /f Henry /i C. zberg /f Michael /i J. ultz /f Randall /i L.

• Preface vii1 Implementation 1A Framework for the Review 2Theories 5Factor Studies 8Process Studies 17Conclusion 21Preview 222 A Structural Model of Implementation 24Operationalizing lmpleme11tation 24Foundation for the Model 28Research Model 34Model Testing 45Appendix A. Mathematical Properties of the StructuralModel 473 Testing the Model with a Generalized DSS 52A Field Study 52Measurement 53Results 58Discussion 644 Testing the Model with Contrasting Systems 70The Model 70A Field Study 72Results 75Implications 855 Implications 86Support for the Model 86Implications for Implementation Research 89Implications for Implementation 93References 95Appendix 1. Variables in the First Study 101Appendix 2. Questionnaires from the First Study 105Appendix 3. Variables in the Second Study 128Appendix 4. Questionnaire from the Second Field Study 132Author Index 143Subject Index 145

cas /f Henry /i C. zberg /f Michael /i J. ultz /f Randall /i L.

• Preface vii1 Implementation 1A Framework for the Review 2Theories 5Factor Studies 8Process Studies 17Conclusion 21Preview 222 A Structural Model of Implementation 24Operationalizing lmpleme11tation 24Foundation for the Model 28Research Model 34Model Testing 45Appendix A. Mathematical Properties of the StructuralModel 473 Testing the Model with a Generalized DSS 52A Field Study 52Measurement 53Results 58Discussion 644 Testing the Model with Contrasting Systems 70The Model 70A Field Study 72Results 75Implications 855 Implications 86Support for the Model 86Implications for Implementation Research 89Implications for Implementation 93References 95Appendix 1. Variables in the First Study 101Appendix 2. Questionnaires from the First Study 105Appendix 3. Variables in the Second Study 128Appendix 4. Questionnaire from the Second Field Study 132Author Index 143Subject Index 145