MARLENE G. FINE is Dean of Graduate Studies and Professor of Communication Studies at Emerson College in Boston. With numerous articles in the scholarly and professional journals, Fine lectures widely on cultural diversity in organizations, with particular emphasis on gender and race issues.

Believing that organizations must be multicultural to be successful in the global marketplace, Fine explains the potential problems of a workforce of diverse cultures and gives organizations a framework to address these problems. She focuses on race, ethnicity, and gender, and clearly describes many of those cultural differences and their effect on work productivity. The author is sensitive to intra-group differences, and to the danger of reinforcing stereotypes. Her goal is not to manage diversity so that members of other cultures are taught to conform to the dominant one in the organization. Instead, it is to create transformed organizations--those that utilize the strengths of all workers, value all cultural perspectives, and empower all members to participate in all decisions. This is not a manual with specific exercises for transforming organizations. Instead, it provides a readable summary of demographics, different cultural norms, and management philosophy and processes for achieving change. - Choice

• Acknowledgments Introduction The Changing Demographics of the Workplace Differences in the Workplace: A Theoretical Perspective Cultural Identity and Performance Dysfunctional Diversity: The Workplace as a Tower of Babel Organizational Responses to Cultural Diversity: Case Studies in Change Improving Interpersonal Relationships: Multicultural Literacy for Employees Organizational Strategies: Policies and Practices for Multicultural Organizations Epilogue: The Paradox of Difference References

MARLENE G. FINE is Dean of Graduate Studies and Professor of Communication Studies at Emerson College in Boston. With numerous articles in the scholarly and professional journals, Fine lectures widely on cultural diversity in organizations, with particular emphasis on gender and race issues.

Believing that organizations must be multicultural to be successful in the global marketplace, Fine explains the potential problems of a workforce of diverse cultures and gives organizations a framework to address these problems. She focuses on race, ethnicity, and gender, and clearly describes many of those cultural differences and their effect on work productivity. The author is sensitive to intra-group differences, and to the danger of reinforcing stereotypes. Her goal is not to manage diversity so that members of other cultures are taught to conform to the dominant one in the organization. Instead, it is to create transformed organizations--those that utilize the strengths of all workers, value all cultural perspectives, and empower all members to participate in all decisions. This is not a manual with specific exercises for transforming organizations. Instead, it provides a readable summary of demographics, different cultural norms, and management philosophy and processes for achieving change. - Choice

• Acknowledgments Introduction The Changing Demographics of the Workplace Differences in the Workplace: A Theoretical Perspective Cultural Identity and Performance Dysfunctional Diversity: The Workplace as a Tower of Babel Organizational Responses to Cultural Diversity: Case Studies in Change Improving Interpersonal Relationships: Multicultural Literacy for Employees Organizational Strategies: Policies and Practices for Multicultural Organizations Epilogue: The Paradox of Difference References