Doug Johnson has been in healthcare over 30 years. He is a Registered Nurse, Certified Professional In Healthcare Quality, Lean Six Sigma Black Belt and earned his BSN with summa cum laude honors. His healthcare career began in patient transport and has progressed over numerous areas including the cardiovascular lab, health plan operations, emergency department, operating departments, nursing units, urgent care, billing processes, electronic medical records, patient-throughput, regulatory and accreditation requirements, quality, database management, data analytics and software development.Doug has outstanding interpretive skills in quantitative and qualitative analyses, identifying root causes of poor process control and inefficiencies. His vast experience in the multifaceted business of healthcare has equipped him to design, improve and provide sustainable solutions in all areas of healthcare operations.His company, DcJ Solutions (www.Innovate2Accelerate.com) offers quality management consulting and training through proven tools and techniques to allow your organization to implement, manage, and sustain a quality management program using existing and permanent staff. He developed a team of experts both in healthcare operations and information technology design. By combining the skills of healthcare operations, process improvement and technology, this team is well aligned to create meaningful solutions for healthcare organizations.

"The moral responsibility to provide high quality care in an increasingly complex healthcare industry challenges the best healthcare organizations. Fierce competition for resources and the multidisciplinary nature of healthcare can leave organizations less focused and structured than needed to achieve their quality goals. The Hospital Quality Book is a fantastic resource for providing a practical and straightforward path to attain quality objectives. Douglas C. Johnson captures his decades of learning during his practice as a system, process, and quality professional. It is truly scalable to each organization’s current capabilities and can be used to stand up an entirely new program or as a reference to assist established programs in accelerating performance."Troy Greer, FACHE, MBA, MSHACEO, Boone Health, Columbia, MO

• Chapter 1: An Introduction to Quality Chapter 2: Quality Regulation and Benchmarking Chapter 3: Managing Quality Chapter 4: Quality Measurement and Analytics Chapter 5: Quality Improvement Chapter 6: Quality Training Chapter 7: Project Management Chapter 8: Accreditation Chapter 9: Sustaining Quality Chapter 10: The Quality Plan Chapter 11: External Reporting Chapter 12: Patient Safety Organization, Quality Incidents, and Mortality Reviews Chapter 13: Managing Hospital Acquired Conditions (HAC) and Harms Chapter 14: Managing the Quality Team Chapter 15: Summary – Bringing it all Together Appendix:

Doug Johnson has been in healthcare over 30 years. He is a Registered Nurse, Certified Professional In Healthcare Quality, Lean Six Sigma Black Belt and earned his BSN with summa cum laude honors. His healthcare career began in patient transport and has progressed over numerous areas including the cardiovascular lab, health plan operations, emergency department, operating departments, nursing units, urgent care, billing processes, electronic medical records, patient-throughput, regulatory and accreditation requirements, quality, database management, data analytics and software development.Doug has outstanding interpretive skills in quantitative and qualitative analyses, identifying root causes of poor process control and inefficiencies. His vast experience in the multifaceted business of healthcare has equipped him to design, improve and provide sustainable solutions in all areas of healthcare operations.His company, DcJ Solutions (www.Innovate2Accelerate.com) offers quality management consulting and training through proven tools and techniques to allow your organization to implement, manage, and sustain a quality management program using existing and permanent staff. He developed a team of experts both in healthcare operations and information technology design. By combining the skills of healthcare operations, process improvement and technology, this team is well aligned to create meaningful solutions for healthcare organizations.

"The moral responsibility to provide high quality care in an increasingly complex healthcare industry challenges the best healthcare organizations. Fierce competition for resources and the multidisciplinary nature of healthcare can leave organizations less focused and structured than needed to achieve their quality goals. The Hospital Quality Book is a fantastic resource for providing a practical and straightforward path to attain quality objectives. Douglas C. Johnson captures his decades of learning during his practice as a system, process, and quality professional. It is truly scalable to each organization’s current capabilities and can be used to stand up an entirely new program or as a reference to assist established programs in accelerating performance."Troy Greer, FACHE, MBA, MSHACEO, Boone Health, Columbia, MO

• Chapter 1: An Introduction to Quality Chapter 2: Quality Regulation and Benchmarking Chapter 3: Managing Quality Chapter 4: Quality Measurement and Analytics Chapter 5: Quality Improvement Chapter 6: Quality Training Chapter 7: Project Management Chapter 8: Accreditation Chapter 9: Sustaining Quality Chapter 10: The Quality Plan Chapter 11: External Reporting Chapter 12: Patient Safety Organization, Quality Incidents, and Mortality Reviews Chapter 13: Managing Hospital Acquired Conditions (HAC) and Harms Chapter 14: Managing the Quality Team Chapter 15: Summary – Bringing it all Together Appendix: