Christine Owen’s career history spans engagement in academia and industry to help people and organizations engaged in safety-critical work to inquire into, learn from and, if needed, change their work practices. Christine has worked with safety-critical organizations for over 35 years, including the aviation field, emergency medicine, the fire and emergency services industry, and public safety.Christine researches and facilitates professional development in the areas of human factors and organizational culture; decision making under pressure; debriefing; and leadership and adversity, as well as coaching and mentoring. She has been engaged by industry in several practitioner reviews and evaluations. Christine is passionate about supporting organizations to utilize research outcomes and establish evidenceinformed practice. She has over 100 publications in a variety of domains.David Parsons (ESM) has a passion for creating world-class programs in the organizational resilience areas of risk, crisis decision-making, emergency, and business continuity management. He has served for more than 45 years in a variety of emergency management roles. David is also a Fellow of the Australian Institute of Emergency Services, the Business Continuity Institute, and the Emergency Management Academy of New York, a member of the International Association of Emergency Managers, and an a Life Member of the New South Wales Emergency Service.David holds a Masters of Emergency Management and degrees in Social Science and Education. David has completed an Emergency Management Fellowship with the Emergency Management Academy in New York, the Leadership in Crises Program with the Harvard Kennedy Business School, and the Lessons Leaned Staff Officer Course with NATO. In 2023, he was awarded an Emergency Services Medal in the Kings Birthday Honours list.

• 1 The VUCA Context Part 1 The Self 2 Making Decisions Under Pressure Decision-Making and Stress 4 Mind and Body Emotional Intelligence and Self-awareness 6 Decision-making and Ethics 7 Leadership in VUCA Part 2 The Social Context 8 Leading Teams 9 Team Effectiveness and Psychological Safety 10 Understanding Team Dysfunction 11 Leading with Influence 12 Leveraging Networks and Alliances Part 3 The Situation 13 Leadership and Organizational Crises 14 Managing Situations of Deep Uncertainty 15 Foresight for Futures Thinking 16 Psycho-social Behavior in Crises 17 Navigating the Chaordic Path 18 Social License and Political Layers

Christine Owen’s career history spans engagement in academia and industry to help people and organizations engaged in safety-critical work to inquire into, learn from and, if needed, change their work practices. Christine has worked with safety-critical organizations for over 35 years, including the aviation field, emergency medicine, the fire and emergency services industry, and public safety.Christine researches and facilitates professional development in the areas of human factors and organizational culture; decision making under pressure; debriefing; and leadership and adversity, as well as coaching and mentoring. She has been engaged by industry in several practitioner reviews and evaluations. Christine is passionate about supporting organizations to utilize research outcomes and establish evidenceinformed practice. She has over 100 publications in a variety of domains.David Parsons (ESM) has a passion for creating world-class programs in the organizational resilience areas of risk, crisis decision-making, emergency, and business continuity management. He has served for more than 45 years in a variety of emergency management roles. David is also a Fellow of the Australian Institute of Emergency Services, the Business Continuity Institute, and the Emergency Management Academy of New York, a member of the International Association of Emergency Managers, and an a Life Member of the New South Wales Emergency Service.David holds a Masters of Emergency Management and degrees in Social Science and Education. David has completed an Emergency Management Fellowship with the Emergency Management Academy in New York, the Leadership in Crises Program with the Harvard Kennedy Business School, and the Lessons Leaned Staff Officer Course with NATO. In 2023, he was awarded an Emergency Services Medal in the Kings Birthday Honours list.

• 1 The VUCA Context Part 1 The Self 2 Making Decisions Under Pressure Decision-Making and Stress 4 Mind and Body Emotional Intelligence and Self-awareness 6 Decision-making and Ethics 7 Leadership in VUCA Part 2 The Social Context 8 Leading Teams 9 Team Effectiveness and Psychological Safety 10 Understanding Team Dysfunction 11 Leading with Influence 12 Leveraging Networks and Alliances Part 3 The Situation 13 Leadership and Organizational Crises 14 Managing Situations of Deep Uncertainty 15 Foresight for Futures Thinking 16 Psycho-social Behavior in Crises 17 Navigating the Chaordic Path 18 Social License and Political Layers

Christine Owen’s career history spans engagement in academia and industry to help people and organizations engaged in safety-critical work to inquire into, learn from and, if needed, change their work practices. Christine has worked with safety-critical organizations for over 35 years, including the aviation field, emergency medicine, the fire and emergency services industry, and public safety.Christine researches and facilitates professional development in the areas of human factors and organizational culture; decision making under pressure; debriefing; and leadership and adversity, as well as coaching and mentoring. She has been engaged by industry in several practitioner reviews and evaluations. Christine is passionate about supporting organizations to utilize research outcomes and establish evidenceinformed practice. She has over 100 publications in a variety of domains.David Parsons (ESM) has a passion for creating world-class programs in the organizational resilience areas of risk, crisis decision-making, emergency, and business continuity management. He has served for more than 45 years in a variety of emergency management roles. David is also a Fellow of the Australian Institute of Emergency Services, the Business Continuity Institute, and the Emergency Management Academy of New York, a member of the International Association of Emergency Managers, and an a Life Member of the New South Wales Emergency Service.David holds a Masters of Emergency Management and degrees in Social Science and Education. David has completed an Emergency Management Fellowship with the Emergency Management Academy in New York, the Leadership in Crises Program with the Harvard Kennedy Business School, and the Lessons Leaned Staff Officer Course with NATO. In 2023, he was awarded an Emergency Services Medal in the Kings Birthday Honours list.

• 1 The VUCA Context Part 1 The Self 2 Making Decisions Under Pressure Decision-Making and Stress 4 Mind and Body Emotional Intelligence and Self-awareness 6 Decision-making and Ethics 7 Leadership in VUCA Part 2 The Social Context 8 Leading Teams 9 Team Effectiveness and Psychological Safety 10 Understanding Team Dysfunction 11 Leading with Influence 12 Leveraging Networks and Alliances Part 3 The Situation 13 Leadership and Organizational Crises 14 Managing Situations of Deep Uncertainty 15 Foresight for Futures Thinking 16 Psycho-social Behavior in Crises 17 Navigating the Chaordic Path 18 Social License and Political Layers