Mark Kilgallon works with individuals, teams, organisations, including the UK policeservice, and strategic partnerships to help them deliver what is at the core of theirpurpose. He is an Honorary Professor at Nottingham Trent University with academicinterests in formal and informal leadership, organisational cultures, and powerdynamics within teams.Martin Wright is a former police officer and creator of the community safety initiative‘Radio Links’. He is currently Managing Editor of the Oxford Journal of Policing, avolunteer with Dyfed Powys Police and a Visiting Senior Research Fellow at CanterburyChrist Church University.

• Introduction PART 1 POLICING WITH AUTHORITY 1 Inclusive UK policing: a personal perspective Brian Langston 2 Building rapport Peter Nicholas PART 2 ORGANISATIONAL CULTURES 3 Building emotional buy-in Will Kerr 4 A culture of coaching to support the next big leaps in policing Serena Kennedy and Cameron Thomson 5 Leading effective teams Dee Collins 6 Challenging conversations Suzette Davenport PART 3 OPERATIONAL LEARNING 7 Firearms: Emotional management David Hartley 8 Wise policing: Soft skills and strong principles Kate Moss and Ken Pease 9 Public order: conflict resolution Jim McAllister and Ashley Kilgallon PART 4 LEADING THE STRATEGIC NARRATIVE 10 Personal and organisational transformation Mike Barton 11 Creating the climate Peter Fahy 12 Ethics, values and standards Judith K Gillespie 13 Developing a learning culture and environment Julie Brierley

Mark Kilgallon works with individuals, teams, organisations, including the UK policeservice, and strategic partnerships to help them deliver what is at the core of theirpurpose. He is an Honorary Professor at Nottingham Trent University with academicinterests in formal and informal leadership, organisational cultures, and powerdynamics within teams.Martin Wright is a former police officer and creator of the community safety initiative‘Radio Links’. He is currently Managing Editor of the Oxford Journal of Policing, avolunteer with Dyfed Powys Police and a Visiting Senior Research Fellow at CanterburyChrist Church University.

• Introduction PART 1 POLICING WITH AUTHORITY 1 Inclusive UK policing: a personal perspective Brian Langston 2 Building rapport Peter Nicholas PART 2 ORGANISATIONAL CULTURES 3 Building emotional buy-in Will Kerr 4 A culture of coaching to support the next big leaps in policing Serena Kennedy and Cameron Thomson 5 Leading effective teams Dee Collins 6 Challenging conversations Suzette Davenport PART 3 OPERATIONAL LEARNING 7 Firearms: Emotional management David Hartley 8 Wise policing: Soft skills and strong principles Kate Moss and Ken Pease 9 Public order: conflict resolution Jim McAllister and Ashley Kilgallon PART 4 LEADING THE STRATEGIC NARRATIVE 10 Personal and organisational transformation Mike Barton 11 Creating the climate Peter Fahy 12 Ethics, values and standards Judith K Gillespie 13 Developing a learning culture and environment Julie Brierley

Mark Kilgallon works with individuals, teams, organisations, including the UK policeservice, and strategic partnerships to help them deliver what is at the core of theirpurpose. He is an Honorary Professor at Nottingham Trent University with academicinterests in formal and informal leadership, organisational cultures, and powerdynamics within teams.Martin Wright is a former police officer and creator of the community safety initiative‘Radio Links’. He is currently Managing Editor of the Oxford Journal of Policing, avolunteer with Dyfed Powys Police and a Visiting Senior Research Fellow at CanterburyChrist Church University.

• Introduction PART 1 POLICING WITH AUTHORITY 1 Inclusive UK policing: a personal perspective Brian Langston 2 Building rapport Peter Nicholas PART 2 ORGANISATIONAL CULTURES 3 Building emotional buy-in Will Kerr 4 A culture of coaching to support the next big leaps in policing Serena Kennedy and Cameron Thomson 5 Leading effective teams Dee Collins 6 Challenging conversations Suzette Davenport PART 3 OPERATIONAL LEARNING 7 Firearms: Emotional management David Hartley 8 Wise policing: Soft skills and strong principles Kate Moss and Ken Pease 9 Public order: conflict resolution Jim McAllister and Ashley Kilgallon PART 4 LEADING THE STRATEGIC NARRATIVE 10 Personal and organisational transformation Mike Barton 11 Creating the climate Peter Fahy 12 Ethics, values and standards Judith K Gillespie 13 Developing a learning culture and environment Julie Brierley