Nigel Halpern is Associate Professor in Air Transport and Tourism at Kristiania University College, Norway. Nigel is also Visiting Research Fellow with the School of Aviation at the University of New South Wales, Australia. He has previously worked at Molde University College, Norway; the Centre for Civil Aviation at London Metropolitan University, UK; the UK Department for Transport, Local Government and the Regions; the UK Civil Aviation Authority; and PGL Travel in the UK, France and Spain. Nigel teaches and conducts research and consultancy in air transport and tourism. He is co-author of the Routledge book Airport Marketing (2013).Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster, UK. Anne has been involved in air transport and tourism teaching, research and consultancy for over 30 years. She has a particular interest in airport management, economics and regulation, and air travel and tourism demand analysis. In addition to previously being Editor in Chief of the Journal of Air Transport Management for a number of years, Anne has published extensively in the field of air transport and tourism. She is author of the Routledge book Managing Airports: An International Perspective (4th edition, 2014) and co-author of Airport Marketing (2013) and Airport Finance and Investment in the Global Economy (2017).

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• PRELIMS, List of figures, List of tables, Notes on contributors, Acknowledgements, List of abbreviations and acronyms, Introduction to The Routledge Companion to Air Transport Management, Nigel Halpern and Anne Graham, PART I. CURRENT STATE OF THE AIR TRANSPORT SECTORS, 1. The global airline industry, John F. O´Connell, 2. The air cargo industry, Rico Merkert and David Alexander, 3. The airport industry, Lucy Budd and Stephen Ison, 4. Air traffic management and air navigation service providers, Marc Bourgois, Eduardo G. González and Peter Hullah, 5. The commercial aerospace industry, Fariba E. Alamdari, Jan Hogrefe and Wendy R. Sowers, 6. Impacts of liberalisation in global mature markets, David Gillen, 7. Liberalisation developments in key selected emerging markets, Eric T. Njoya and David Warnock-Smith, 8. Evolving airline and airport business models, Marina Efthymiou and Andreas Papatheodorou, PART II. APPLICATION OF MANAGEMENT DISCIPLINES TO AIRLINES AND AIRPORTS, 9. Airline business strategy, Gui Lohmann and Bojana Spasojevic, 10. Airport business strategy, Nigel Halpern, 11. Airline economics and finance, Anming Zhang and Yahua Zhang, 12. Airport economics and finance, Anne Graham, 13. Airline marketing, Blaise P. Waguespack, 14. Airport marketing, Nigel Halpern, 15. Airline capacity planning and management, Cheng-Lung Wu and Stephen J. Maher, 16. Airport capacity planning and management, Dieter Wilken, 17. Airline sustainability and corporate social responsibility, Robert Mayer, 18. Airport sustainability and corporate social responsibility, Christopher Paling and Callum Thomas, PART III. KEY SELECTED THEMES, 19. Patterns and drivers of demand for air transport, Xingwu Zheng and Anne Graham, 20. The role of technology in airline management and operations, Berendien Lubbe and Theunis Potgieter, 21. Key aspects in aviation security, William G. Morrison and Kathleen Rodenburg, 22. Airline service quality and the consumer experience, Dawna L. Rhoades, 23. Consumer protection regimes and passenger complaints, Paul Hooper, 24. Low cost carrier implications for human resource management, Geraint Harvey and Peter Turnbull, 25. Air transport and climate change, Stefan Gössling. Index

Nigel Halpern is Associate Professor in Air Transport and Tourism at Kristiania University College, Norway. Nigel is also Visiting Research Fellow with the School of Aviation at the University of New South Wales, Australia. He has previously worked at Molde University College, Norway; the Centre for Civil Aviation at London Metropolitan University, UK; the UK Department for Transport, Local Government and the Regions; the UK Civil Aviation Authority; and PGL Travel in the UK, France and Spain. Nigel teaches and conducts research and consultancy in air transport and tourism. He is co-author of the Routledge book Airport Marketing (2013).Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster, UK. Anne has been involved in air transport and tourism teaching, research and consultancy for over 30 years. She has a particular interest in airport management, economics and regulation, and air travel and tourism demand analysis. In addition to previously being Editor in Chief of the Journal of Air Transport Management for a number of years, Anne has published extensively in the field of air transport and tourism. She is author of the Routledge book Managing Airports: An International Perspective (4th edition, 2014) and co-author of Airport Marketing (2013) and Airport Finance and Investment in the Global Economy (2017).

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• PRELIMS, List of figures, List of tables, Notes on contributors, Acknowledgements, List of abbreviations and acronyms, Introduction to The Routledge Companion to Air Transport Management, Nigel Halpern and Anne Graham, PART I. CURRENT STATE OF THE AIR TRANSPORT SECTORS, 1. The global airline industry, John F. O´Connell, 2. The air cargo industry, Rico Merkert and David Alexander, 3. The airport industry, Lucy Budd and Stephen Ison, 4. Air traffic management and air navigation service providers, Marc Bourgois, Eduardo G. González and Peter Hullah, 5. The commercial aerospace industry, Fariba E. Alamdari, Jan Hogrefe and Wendy R. Sowers, 6. Impacts of liberalisation in global mature markets, David Gillen, 7. Liberalisation developments in key selected emerging markets, Eric T. Njoya and David Warnock-Smith, 8. Evolving airline and airport business models, Marina Efthymiou and Andreas Papatheodorou, PART II. APPLICATION OF MANAGEMENT DISCIPLINES TO AIRLINES AND AIRPORTS, 9. Airline business strategy, Gui Lohmann and Bojana Spasojevic, 10. Airport business strategy, Nigel Halpern, 11. Airline economics and finance, Anming Zhang and Yahua Zhang, 12. Airport economics and finance, Anne Graham, 13. Airline marketing, Blaise P. Waguespack, 14. Airport marketing, Nigel Halpern, 15. Airline capacity planning and management, Cheng-Lung Wu and Stephen J. Maher, 16. Airport capacity planning and management, Dieter Wilken, 17. Airline sustainability and corporate social responsibility, Robert Mayer, 18. Airport sustainability and corporate social responsibility, Christopher Paling and Callum Thomas, PART III. KEY SELECTED THEMES, 19. Patterns and drivers of demand for air transport, Xingwu Zheng and Anne Graham, 20. The role of technology in airline management and operations, Berendien Lubbe and Theunis Potgieter, 21. Key aspects in aviation security, William G. Morrison and Kathleen Rodenburg, 22. Airline service quality and the consumer experience, Dawna L. Rhoades, 23. Consumer protection regimes and passenger complaints, Paul Hooper, 24. Low cost carrier implications for human resource management, Geraint Harvey and Peter Turnbull, 25. Air transport and climate change, Stefan Gössling. Index

Nigel Halpern is Associate Professor in Air Transport and Tourism at Kristiania University College, Norway. Nigel is also Visiting Research Fellow with the School of Aviation at the University of New South Wales, Australia. He has previously worked at Molde University College, Norway; the Centre for Civil Aviation at London Metropolitan University, UK; the UK Department for Transport, Local Government and the Regions; the UK Civil Aviation Authority; and PGL Travel in the UK, France and Spain. Nigel teaches and conducts research and consultancy in air transport and tourism. He is co-author of the Routledge book Airport Marketing (2013).Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster, UK. Anne has been involved in air transport and tourism teaching, research and consultancy for over 30 years. She has a particular interest in airport management, economics and regulation, and air travel and tourism demand analysis. In addition to previously being Editor in Chief of the Journal of Air Transport Management for a number of years, Anne has published extensively in the field of air transport and tourism. She is author of the Routledge book Managing Airports: An International Perspective (4th edition, 2014) and co-author of Airport Marketing (2013) and Airport Finance and Investment in the Global Economy (2017).

Select Guide Rating

• PRELIMS, List of figures, List of tables, Notes on contributors, Acknowledgements, List of abbreviations and acronyms, Introduction to The Routledge Companion to Air Transport Management, Nigel Halpern and Anne Graham, PART I. CURRENT STATE OF THE AIR TRANSPORT SECTORS, 1. The global airline industry, John F. O´Connell, 2. The air cargo industry, Rico Merkert and David Alexander, 3. The airport industry, Lucy Budd and Stephen Ison, 4. Air traffic management and air navigation service providers, Marc Bourgois, Eduardo G. González and Peter Hullah, 5. The commercial aerospace industry, Fariba E. Alamdari, Jan Hogrefe and Wendy R. Sowers, 6. Impacts of liberalisation in global mature markets, David Gillen, 7. Liberalisation developments in key selected emerging markets, Eric T. Njoya and David Warnock-Smith, 8. Evolving airline and airport business models, Marina Efthymiou and Andreas Papatheodorou, PART II. APPLICATION OF MANAGEMENT DISCIPLINES TO AIRLINES AND AIRPORTS, 9. Airline business strategy, Gui Lohmann and Bojana Spasojevic, 10. Airport business strategy, Nigel Halpern, 11. Airline economics and finance, Anming Zhang and Yahua Zhang, 12. Airport economics and finance, Anne Graham, 13. Airline marketing, Blaise P. Waguespack, 14. Airport marketing, Nigel Halpern, 15. Airline capacity planning and management, Cheng-Lung Wu and Stephen J. Maher, 16. Airport capacity planning and management, Dieter Wilken, 17. Airline sustainability and corporate social responsibility, Robert Mayer, 18. Airport sustainability and corporate social responsibility, Christopher Paling and Callum Thomas, PART III. KEY SELECTED THEMES, 19. Patterns and drivers of demand for air transport, Xingwu Zheng and Anne Graham, 20. The role of technology in airline management and operations, Berendien Lubbe and Theunis Potgieter, 21. Key aspects in aviation security, William G. Morrison and Kathleen Rodenburg, 22. Airline service quality and the consumer experience, Dawna L. Rhoades, 23. Consumer protection regimes and passenger complaints, Paul Hooper, 24. Low cost carrier implications for human resource management, Geraint Harvey and Peter Turnbull, 25. Air transport and climate change, Stefan Gössling. Index