Continuous Improvement, Probability, and Statistics

Bill Hooper is an independent consultant specializing in data based productivity and quality improvement for small and mid-sized companies. He holds an undergraduate degree in Engineering from the University of Michigan and an advanced degree from Indiana University, in addition to certifications from the American Society for Quality (ASQ) for Six Sigma Master Black Belt, Reliability Engineering, Quality Management and Quality Engineering. Bill has implemented over 100 Designed Experiments for multiple industrial and service based clients over the past 20 years, but likely is best known for teaching a series of innovative courses on data, statistics and Design of Experiments throughout the United States, Canada, Africa and the Middle East. Bill is also a trained close-up magician and a performing juggler best known for creating with his son, Todd Hooper, the workshop, "Juggling for Creativity and teamwork". The use of juggling as a training method for continuous improvement is from that workshop and also from teaching hundreds of children and adults to juggle. Bill previously volunteered for the Chicago area non-profit Corporation Open Heart Magic, an organization that specializes in the use of close-up magic to accelerate the healing process for hospitalized pediatric patients. Many of the techniques used in his courses were initiated while volunteering at Open Heart Magic. Bill is a speaker and keynote speaker at various technical and non-technical conferences on the use of card magic and juggling to teach data, statistics and continuous improvement. Learn more about Bill’s unique courses and presentations at www.williamhooperconsulting.com.

"This book would be useful for both industry training and academic courses in basic quality related statistics."— Matthew Barsalou, Lean Six Sigma Master Black Belt and Author"This book uses fun and appealing concepts generally not associated with, well, work (magic and juggling), and, in a very practical way, shows us how to use them to teach profound truths about probability, statistics, and process improvement. His target is teaching that is interesting, and therefore memorable, and I believe that this has been achieved."— Robert Perkin, BorgWarner Turbo Systems, USA

• Introduction - Learning Data, Statistics and Continuous Improvement Another Way. The Science of Learning - Make it Interesting or Shocking. The Use of Two Very Basic Card Tricks to Explain Probability Theory. Combinations and Permutations by Card Magic. Bayesian Statistics – When Accurate Past Information Shortens the Distance to the Aha Moment. Learning the Sport of Juggling Step by Step. The Start of Any Process Including Learning to Juggle – Mean, Standard Deviation and the Learning Curve. The Basics of Using the Control Chart to Improve the Juggling Process. The Reliability Function or Bathtub Curve as Demonstrated by Juggling. Improving by Challenging the Process – The Design of Experiments Process. Design of Experiments Via a Card Trick. Hypothesis Testing Method Utilizing the Experimental Helicopter. An Intermediate Use of the Experimental Helicopter Model – the 5 Factor, 2 Levels, 16 Run Half Factorial Designed Experiment. A Process Optimization After the DOE. Making Data, Statistics and Continuous Improvement Fun and Interesting – A Typical Week Long Course. Final Thoughts.