F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• 1.  Introduction to OSCM2.  Strategy and Sustainability3.  Forecasting4.  Strategic Capacity Management4a. Learning Curves5.  Projects6.  Manufacturing Processes6a. Break-Even Analysis7.  Service Processes8.  Sales and Operations Planning9.  Material Requirements Planning10. Quality Management and Six Sigma11. Inventory Management12. Lean Supply Chains 13. Global Sourcing and Procurement14. Location, Logistics, and DistributionAPPENDICESA. Linear Programming Using the Excel SolverB. Answers to Selected Objective QuestionsC. Present Value TableD. Negative Exponential Distribution: Values of e−XE. Areas of the Cumulative Standard Normal Distribution