Operations and Supply Chain Management ISE

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• Section One: Strategy, Products, and CapacityChapter 1: Introduction Chapter 2: Strategy Chapter 3: Design of Products and Services Chapter 4: Projects Chapter 5: Strategic Capacity Management 5S Investment Analysis Chapter 6: Learning Curves Section Two: Manufacturing and Service ProcessesChapter 7: Manufacturing Processes 7S ManufacturingTechnology Chapter 8: Facility Layout Chapter 9: Service Processes 9S HealthCare Chapter 10: Waiting Line Analysis and Simulation Chapter 11: Process Design and Analysis 11S Operations Consulting Chapter 12: Quality Management Chapter 13: Statistical Quality Control Section Three: Supply Chain ProcessesChapter 14: Lean Supply Chains Chapter 15: Logistics and Distribution Management Chapter 16: Global Sourcing and Procurement Section Four: Supply and Demand Planning and ControlChapter 17: The Internet of Things and ERP Chapter 18: Forecasting Chapter 19: Sales and Operations Planning 19S Linear Programming Using the Excel Solver Chapter 20: Inventory Management Chapter 21: Material Requirements Planning Chapter 22: Workcenter Scheduling 22S Theory of Constraints APPENDICESA Interest Tables B Negative Exponential Distribution: Values of E–x C Areas of the Cumulative Standard Normal Distribution D Uniformly Distributed Random Digits E Answers to Selected Objective Questions