Key Management Development Models

David Cotton spent 21 years with Arthur Andersen & PwC before becoming a freelance trainer. He's worked in 40 countries and his clients include the European Parliament, European Commission, UN, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, many Middle Eastern oil & gas companies, Manchester Business School & more.

• About the authorAcknowledgements Preface Using this book DEVELOPING YOURSELF PART ONE Happiness 1 Positive affirmations2 Positive mental attitude and content reframingPART TWO Memory and recall 3 Loci method4 Number/rhyme methodPART THREE Motivation 5 Maslow’s hierarchy of needs6 Glasser’s choice theory7 Pink’s model of motivationPART FOUR Personal change 8 Cognitive restructuring9 The Secret/law of attraction (Byrne)10 Seven habits of highly effective people (Covey)PART FIVE Problem solving and decision making11 Force field analysis12 Is/is not problem-solving technique13 Ladder of inference (Argyris)14 OODA loop15 Polarity management16 Vroom–Yetton–Jago decision modelPART SIX Resilience 17 Kobasa and 'hardiness'PART SEVEN Self-awareness 18 360° feedback19 Emotional intelligence20 Johari window21 Multiple intelligencesPART EIGHT Self-confidence and stress management 22 Anchoring a calm state23 Meditation24 MindfulnessPART NINE Time management, concentration and focus 25 Covey’s time matrix (Eisenhower)26 Getting things done (Allen)27 Wheel of lifePART TEN Learning 28 Accelerated learning29 Benziger’s thinking styles assessment30 Kolb/Honey and Mumford learning stylesPART ELEVEN Listening skills31 Active listening32 Critical listening33 Relationship listeningMANAGING OTHERSPART TWELVE Assertiveness 34 The broken record35 FoggingPART THIRTEEN Coaching 36 CLEAR model (Hawkins)37 GROW model (Whitmore et al.)38 Solution-focused coaching (OSKAR)PART FOURTEEN Communication 39 DISC40 Matching and mirroring41 Storytelling42 VAK (visual, auditory, kinaesthetic)PART FIFTEEN Conflict management 43 Betari Box44 Thomas–Kilmann conflict mode instrumentPART SIXTEEN Creativity 45 Brain-friendly brainstorming46 Challenging assumptions47 PMI (plus, minus, interesting)48 Random word technique49 SCAMPERPART SEVENTEEN Giving feedback 50 EEC Model51 EENCPART EIGHTEEN Goal setting 52 Locke and Latham’s five principles53 Reticular activating system54 SMART goals55 CASE – behavioural objectivesPART NINETEEN Influence and persuasion 56 4Ps of persuasion57 Bilateral brain theory58 Embedded commands59 Locus of control (Weiner’s attribution theory)