Joanne Murphy is a lecturer on organisational behaviour and change at Queens University Management School, Northern Ireland. She has published on policing and public sector management and is co-author of Public Management and Complexity Theory, Richer Decision in Public Services.

"This book makes an important contribution to an understanding of the profound changes in policing that have occurred within a relatively short period of time in Northern Ireland. It also contributes to an understanding of organizational change in general. I would recommend it to anyone who is interested in deepening his or her understanding of this complex situation." - Rutgers University Review "Murphy's close and detailed analysis provides a nuanced account of these important issues, and her work adds a valuable dimension to our understanding of the transition from RUC to PSNI. It will be of interest to researchers and policy-makers interested in the process of police reform in Northern Ireland and internationally and in the internal dynamics of organizational change generally." - Aogan Mulcahy, British Journal of Criminology

• Introduction PART I: CONTEXT, PROCESS AND TIME 1. The Conditions for Conflict and Change 2. Taking an Organisational Perspective PART II: CHANGE WITHIN: FOUR PHASES OF TRANSITION 3. Phase One: The Tipping Point 4. Phase Two: Implementation, Symbolic Modification and Resistance 5. Phase Three: Power Assisted Steering 6. Phase Four: A New Order? PART III: MANAGING CHANGE: NEW CHALLENGES, OLD PROBLEMS 7. Facilitating Change Under Environmental Pressure: Leadership, Resourcing, Pace and External Intervention 8. The Past Drives the Present into the Future: Continuity, Change and Policing in Northern Ireland