Flawless Consulting

PETER BLOCK is a bestselling author and veteran consultant who creates workplaces and communities that work for everyone. He is the founder of Designed Learning, a training company that offers workshops to build the skills outlined in his books.

• Introduction: What is Enduring | What is New | Keeping it Simple xiChapter 1 A Consultant by Any Other Name 1Part 1 Fundamentals 11Chapter 2 Techniques Are Not Enough 13Chapter 3 Being Right–Really 25Chapter 4 Flawless Consulting 41Part 2 Entry and Contracting 53Chapter 5 Contracting Overview 55Chapter 6 The Contracting Meeting 69Chapter 7 Some Nuances of Contracting 87Chapter 8 Some Agonies of Contracting 97Chapter 9 The Internal Consultant's Dilemma 117Part 3 More Fundamentals 125Chapter 10 Understanding Resistance 127Chapter 11 Dealing with Resistance 145Chapter 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour 155Part 4 Discovery and Underlying Concerns 163Chapter 13 From Diagnosis to Discovery 165Chapter 14 Whole-System Discovery 177Chapter 15 Discovering Gifts, Capacities, and Acting on What We Know 183Part 5 Analysis and the Decision to Act 203Chapter 16 Focusing on the Picture 205Chapter 17 Preparing for Feedback 217Chapter 18 Managing the Meeting for Action 225Part 6 Engagement and Implementation 239Chapter 19 Implementation 241Chapter 20 The Structures of Engagement 249Part 7 Extension, Recycle, or Termination 263Chapter 21 Transformation Will Not Be Televised, Livestreamed, or Managed 265Online Appendix: Handy Checklists You Can Use 275Further Reading 277Acknowledgments 279About The Author 283Index 285